Khalil Abu-Labdeh Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

• Improved customer satisfaction by 20% by effectively managing and resolving over 100 customer inquiries and issues monthly through the Gorgias Ticketing System, ensuring prompt and accurate responses.• Increased retail staff efficiency by 25% by conducting regular training sessions on the POS system, ensuring that all team members were proficient in its use, resulting in smoother daily operations.• Collaborated with retail managers to maintain optimal inventory levels across four stores, achieving a 15% reduction in stockouts through meticulous weekly assessments and proactive coordination with suppliers.• Managed over 40 customer interactions per week through Gorgias Ticketing System, ensuring that all issues were tracked and resolved in a timely manner, contributing to a 95% customer satisfaction rating.• Assisted in the onboarding of new retail employees, providing hands-on support and training on store procedures and POS systems, leading to a 30% reduction in onboarding time.• Supported daily retail operations by ensuring that the POS system was consistently operational and user-friendly, contributing to a 20% reduction in transaction errors.

University of Kentucky RMF Program, powered by Fusion Cyber. This program is provided me with an in-depth understanding of the Risk Management Framework (RMF) and its application in cybersecurity. I benefited from the expertise of seasoned professionals and the practical experience gained through lab exercises on RangeForce.• Gained hands-on experience with the NIST Risk Management Framework (RMF), completing comprehensive security assessments and creating detailed artifacts based on NIST 800-53 rev 5.• Developed skills in using vulnerability analysis tools like Nessus and managing cloud environments (Azure and AWS) to assess security controls and provide authorization recommendations.• Completed extensive labs using Splunk for monitoring and analyzing security events and incidents.• Utilized Wireshark to capture and analyze network traffic, enhancing skills in network troubleshooting and security monitoring.• Conducted network scans and assessments using Nmap, identifying vulnerabilities and misconfigurations in various network environments.• Gained proficiency in using Linux and PowerShell for system administration, automation, and security tasks.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Fusion Cyber Rmf Program