Khalil Elkharbibi Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

- Creating Bash and Python scripts to automate resource provisioning, monitoring, and security measures in Linux environments on various EC2 instances.- Actively engineering CI/CD pipelines for a three-layer application utilizing Git for version control, IaC with Terraform, containerization with Docker, and AWS cloud infrastructure. Resolving application and infrastructure discrepancies by utilizing monitoring tools such as DataDog and CloudWatch.- Assisting Kura staff in provisioning a proprietary web scraping tool that will act as a database for entry-level jobs for Kura students utilizing Tableau, SQL and Python.

- Leveraged ConnectWise Manage & Automate for remote task automation, and administered a cybersecurity toolkit with SonicWall, Cisco Meraki, & SentinelOne, focusing on deep packet inspection and real-time threat resolution.- Oversaw the resolution of 150-300+ service desk tickets monthly, in an 8-member team to address hardware failures, software issues, and data protection measures with Datto to fortify cybersecurity for 75+ corporate accounts.- Interpreted caseload through BrightGauge, focusing on key performance indicators to guide data-driven decision-making processes in regard to recurring issues and prescribing protocols to promote best practices. - Scrutinized client website availability and integrity via Uptime Robot to identify and correct bugs while securing user data via Keeper & Duo to optimize sign-on processes with multi- factor authentication across varied clients.

Columbia, Maryland, United States

- Managed Encompass & Whiteboard CRM platforms to consistently convert 35+ new clients each month while refining the processes for handling special cases and identifying anomalies.- Navigated clients through the multifaceted mortgage journey at initial consultation to loan approval, ensuring compliance with federal and institutional guidelines while processing approximately 150+ applications per quarter.- Evaluated and approved 200+ loan applications and accompanying documentation for reliable lending decisions and risk assessment, mentoring junior staff to elevate overall service quality and efficiency.- Monitored and analyzed local real estate and lending trends to formulate pricing suggestions and scaled pricing recommendations while maintaining a regulated loan pipeline for minimized organizational risk through oversight.- Curated customized loan offerings, informing clients on prerequisites, advantages, and disadvantages, thereby boosting financial literacy rates. Utilized Calyx software to increase application process efficiency.

Hanover, Maryland, United States

- Channeled technical issues to pertinent departments or provided instant Tier 2 support for Government consumers, centralizing issue resolution & customer communication mediating both internal & external escalations.- Maintained an up-to-date log of each incident along with the completion status to minimize operational disruptions, documenting procedures and reporting the nature of technical requests, resolution steps, and involved parties.- Engaged directly in client meetings to identify & solve hardware complications, augmenting revenue by educating clients on the comparative benefits of Verizon's offerings based on product knowledge and emerging technology.- Orchestrated a seamless customer experience, fielding and resolving around 60 calls daily, translating to 300+ weekly engagements, serving as the initial point of contact for system-related concerns.- Supervised network integrity and security measures, performing active updates and maintenance to preclude downtime and resolve issues relating to network interruptions.

Elkridge, Maryland, United States

Education record

Comptia Trifecta, Information Technology