Service Operations Technician
Current- Image laptop computers (SCCM)- Format, install, setup, maintain and troubleshoot desktop and laptop computers with and for end users.- Add or replace memory, hard drives, keyboards, docking stations and mice- Upgrade existing Windows 7 desktop computers with Windows 10- Recommend changes to improve computer or information systems.- Teach others to use computer equipment or hardware.- Train others in computer interface or software use.- Prioritize daily incidents appropriately and communicating with the support teams to identify and address outstanding issues according to the priority assigned.- Support the setup and troubleshooting of video conferences, teleconferences, and company cellular devices, - Maintain inventory, perform regular maintenance, and manage the setup and deployment of company cellular devices, ensuring proper functionality, security, and adherence to organizational policies.- Provide concierge level support for County Board Of Supervisors and County Executive office including video conference and desk side support.