As Technical Director at Huawei Technologies since 2018, I have managed key accounts across West and Central Africa, delivering cutting-edge solutions in servers, storage, and cloud computing. I have successfully led multiple large-scale projects focused on data center virtualization, automation, and security. My expertise spans end-to-end project management, from understanding customer needs and designing high-level solutions to executing on-site deployments and ensuring post-implementation support.Key responsibilities include overseeing cloud computing solutions, disaster recovery infrastructure, and data center deployments. I have also been instrumental in providing proactive customer service, troubleshooting critical network issues, and ensuring network security in collaboration with the security team. Additionally, I have provided technical training to clients and local staff, helping enhance their knowledge of storage, servers, and cloud technologies.Some of the major projects I have led include cloud-based intelligent video management systems for smart city initiatives, large-scale cloud storage implementations, and enterprise-grade disaster recovery solutions.

• Storage consult working on the HPE products including online, nearline solutions.• Providing support to resolve technical problems for french customers : AMS (Canada), EMEA (middle east africa), switzerland.• Reviewing technical solutions for HP customers, configuration, compliance, compatibility...• Management of technical and administrative escalations • Management of collaborations with other teams • Provide customer support to resolve technical problems • Ensure customer satisfaction• Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HPE remote and field support staff.• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;• Be aware of and contribute to the improvement of team performance.• Interaction with colleagues from different countries and background (own team, members of TEC, TRT, ERT, CSS-ERT & Product Divisions)• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;• Technical troubleshooting of HPE StoreServ 7000 / 8000 / 20000 series arrays product issues.• Manage customer issues, escalating to next Support Tier when appropriate.Devices supported :- Online: 3PAR, MSA, EVA, XP- Nearline : StoreOnce, ESL, MSL, D2D , EML , VLS - Network (DAS, NAS, SAN)- Servers

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