Khalil Mohammed Email & Phone Number

Abu Dhabi

• Create, develop and implement Leasing and customer service process and procedures• Develop on going plans and strategies to enhance the VIP client experience• Assess ongoing records of documented actions and discussion with clients• Prepare quarterly performance appraisals for the team and create ideas and plans to improve the overall performance• Establish a clear mission and deploy strategies focused towards achieving qualitative and quantitative targets• Negotiate and… Show more • Create, develop and implement Leasing and customer service process and procedures• Develop on going plans and strategies to enhance the VIP client experience• Assess ongoing records of documented actions and discussion with clients• Prepare quarterly performance appraisals for the team and create ideas and plans to improve the overall performance• Establish a clear mission and deploy strategies focused towards achieving qualitative and quantitative targets• Negotiate and evaluate new and existing agreements in accordance with business growth and strategy• Continuous evaluation for customer service metrics• Analyze statistical data generated from CRM and compile and segregate accurate reports• Liaise with government parties to facilitate the issue of relevant certificates such as Tawtheeq, ADDC clearances, and municipality approvals.• Enhancing the quality of life for clients by organizing and promoting community events/parties• Mentoring, coaching and training the customer service staff• Develop effective training programs for customer service and Property Management department• Managing and evaluating the overall team performance• Implementing innovative and creative plans and strategies to enhance the quality of service provided.• Liaising with Marketing department by planning, budgeting and coordinating open certain initiatives to develop new portfolios and increase sales.• Preparation of leases, writing of formal letters and advertising and marketing• Analyze the financial rationale and impact of new properties and provide recommendations as for the financial reliability of the project.• Prepare annual budgets and expected revenues in accordance to the company’s policies• Develop, maintain and implement proper procedure and documentation for all correspondence of property management in the fulfillment of activities such as leasing, ongoing payments, renewals, moving in, moving out and renovations. Show less

Abu Dhabi

 Established customer-centric processes to deliver highest standards of customer service, ensured customer feedback is actively solicited, recorded and appropriately acted upon.  Validating and verifying existing and new contracts agreement with clients, Mortgage and Developers  Formulated, executed and monitored client servicing strategies based on market intelligence of competitors while keeping the upper management updated about developments. Implemented client service… Show more  Established customer-centric processes to deliver highest standards of customer service, ensured customer feedback is actively solicited, recorded and appropriately acted upon.  Validating and verifying existing and new contracts agreement with clients, Mortgage and Developers  Formulated, executed and monitored client servicing strategies based on market intelligence of competitors while keeping the upper management updated about developments. Implemented client service strategies based on management directives as per complaint handling process and delivery as per commitment. Handled the whole gamut of departmental activities including workflow management and rotation of work schedules, as well as monitored and recommended improvements to the Head of the Department. Expounded operational performance of the team through close monitoring and updating the management with regular activity reports and ensured lucid communication. Preparing weekly and monthly reports of the overall team achievement. Concurrently worked in other business projects with other units including market analysis and promotions. Held seminars and made presentations to the target clientele/customer representatives for new products and promotions with the intention of creating customer awareness. Supervising the performance of team members, providing remedial measures in case of underperformance and reporting the same to HOD. Ascertaining clear communication pertaining to service terms and conditions, assuring confidentiality and following up on complaints to prevent escalations and legal implications. Maintaining optimum levels of awareness and motivation among employees through up-gradation, training programs and clearly defined career growth paths. Show less