Khalil Nabhan 🇵🇸 Email & Phone Number

Amman, Jordan

Provided strategic guidance, quality assurance services and HR Business Partner support to UNICEF operations across the region, particularly in Syria, Libya, Algeria, Morocco and Djibouti.

Bamako, Mali

In this role, I worked closely with the different programmatic and operational sections, across UNICEF's Country and 6 field offices, to support with their recruitment needs and ensure business continuity during the withdrawal of the UN Peacekeeping mission from Mali. (MINUSMA)

Bangui, Central African Republic

Performed this function within the UN Volunteers Office within the mission. MINUSCA is one of UN Volunteers' biggest partners worldwide, with over 300 active national and international UN volunteers. In this role, I was the lead recruiter for the programme, covering 18 different locations in the country.- Managed a client portfolio of 304 positions, with over 35 sections, across 18 different locations.- Successfully led the full recruitment and on-boarding cycles of over 80 international volunteers in a 12-month period.- Streamlined the recruitment, on-boarding, and off-boarding processes, reducing the onboarding duration from 39 days to 30 days, all the while ensuring compliance with rules & regulations.- Introduced HR analytics in the support office by analyzing, tracking, and reporting on recruitment and assignments trends for both MINUSCA and UNV mid-senior management, including efforts to reach gender parity.- Improved gender representation with an increase from 35% (March 2022) to 50% female UNVs. (July 2023).- Successfully ensured Officer in Charge role, leading the UNV programme. (300 UN Volunteers with an annual budget of 20 million USD)- Contributed to the development of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation, and high performance.

Nouakchott, Mauritania

In this role, I was the HR focal point for the UNHCR operation in Mauritania, with a portfolio of 140 personnel across 4 different locations in the country.- Managed the personnel administration of a 140-person humanitarian operation.- Implemented the talent acquisition strategy and recruitment process of over 60 personnel, both national and international, under various contractual statuses.- Hired 25 personnel under tight deadline to support a country-wide exercise to register over 10.000 refugees and include them in UNHCR's humanitarian response.- Fully implemented an internship programme, the first in UNHCR Mauritania's history.- Improved workforce planning through data collection, analysis, and visualization skills.

Bassikounou, Hodh Ech Chargui, Mauritania

UNHCR Bassikounou Sub-Office provides critical humanitarian assistance to over 70.000 Malian refugees in the nearby Mberra refugee camp. In this role, I was the head of the Field Admin Unit, as a temporary replacement capacity. - Led the Field Admin Unit composed of 11 national staffs, covering the operations' HR, Finance, Logistics and ICT needs.- Trained local staff in the processing of personnel benefits, travel and leave entitlements.- Ensured critical logistical support to various HQ, donor and partner missions to the Mberra Refugee Camp and the Hodh El-Chargui region.- Streamlined the sub-office's inventories management through the implementation of an online inventory tracking system and trained local staff in its usage.- Implemented rehabilitation projects in the UNHCR premises, through the construction of 8 extra guesthouse rooms, a gym and an ATM, improving living conditions in the duty station.

Budapest, Hungary

I worked part of the Personnel Administration Section (PAS), within HR Staff Services in Budapest at the UNHCR Global Service Center. (GSC)Duties- Ensure adherence to rules & regulations and standard operational procedures as per established policies.- Administer HR processes, benefits and entitlements for internationally recruited staff, and for locally recruited staff at Headquarters Geneva within a designated Bureau/Division, applying the UN Staff Rules and Regulations so as to ensure uniform and consistent application of HR and administrative rules and procedures.- Advise staff members on their eligibility for benefits and entitlements within their respective conditions of employment.- Ensure that staff personnel data are correctly entered in the MSRP Human Resources IT module. Upon verification and analysis of data, request senior colleagues to take appropriate actions, if required.- Maintain effective and cordial working relationships with UNHCR staff members and other counterparts within the Organization as well as outside in order to ensure implementation of required action(s), observing discretion, due confidentiality and courtesy in all his/her dealings.- Maintain the personnel records and follow up on issues between UNHCR Offices and PAS with a view to ensuring accurate and timely responses are given at all times.- Stay abreast of policy developments and application of administrative/HR procedures on Personnel/Human Resources issues so that appropriate responses can be provided on various queries received from the staff members and managers.Achievements:- Managed the personnel administration of a portfolio of 200 international staff members across 13 UNHCR operations throughout the Sahel region and Central-West Africa.- Advised staff members on their entitlements and benefits as per UN Staff Rules & Regulations.- Administered international staff members contracts. - Processed non-salary payments of staff entitlements.

Budapest, Hungary

I worked within the Division of Human Resources, in the Human Resources Staff Services, as part of the Personnel Administration Section. I participated in a special global programme for voluntary separations.- Guided national and international staff participating in the Voluntary Separation Programme, through the interpretation of admin instruction.- Ensured the data analytics and reporting of the project.

Bucharest, Romania

- Providing customer support: Responsible for addressing customer inquiries, concerns, and issues related to Electronic Arts products and services. Offering guidance, troubleshooting technical problems, and ensuring customer satisfaction.- Product knowledge: Acquire in-depth knowledge of Electronic Arts' products, including video games, software, and online services, to better assist customers effectively and provide accurate information about features, gameplay, installation processes, updates, and other relevant aspects.- Resolving technical issues: Troubleshoot and resolve technical problems that customers encounter while using Electronic Arts products. Diagnosing software or hardware-related issues, providing step-by-step instructions, or coordinating with appropriate teams to address more complex problems.- Handling customer complaints: Handling the occasional customer dissatisfaction or complaints professionally, empathizing with customers, and working towards appropriate resolutions while adhering to company policies and procedures.- Documentation and reporting: Maintain detailed records of customer interactions, including issues reported, solutions provided, and any follow-up actions taken.- Continuous learning: Stay updated with the latest products, features, and policies of Electronic Arts. Engaging in ongoing training sessions and self-study to enhance your knowledge and skills.- Collaborating with teams: Collaborate with other departments within Teleperformance Romania or Electronic Arts to address customer concerns effectively on technical support, billing, or account management teams to ensure seamless customer experiences.- Meeting performance metrics: This includes average handling time, customer satisfaction ratings, first-call resolution, or any other key performance indicators (KPIs) that measure your effectiveness as a Customer Advisor.

Master Of Arts - Ma

Bachelor Of Arts (B.A.)

Bachelor'S Degree

Certificat