• Provide technical support for both hardware and software issues our users encounter• Manage the configuration and operation of client-based computer operating systems• Monitor the system daily and respond immediately to security or usability concerns• Create and verify backups of data, Respond to and resolve help desk requests• Upgrade systems and processes as required for enhanced functionality and security issue resolution• Administrate infrastructure, including firewalls, databases, malware protection software and other processes, Review application logs, Install and test computer-related equipment