Multiple different positions worked in the overall process of receiving packages from semi trailers and sortation into batches for loading onto delivery vehicles. Interfaced with digital inventory management system for picking orders and solving problems. Heavy lifting up to 50 lbs. Use of organizational skills for item stowage and freight transportation.

Several roles were executed during this employment:-In Premium Rider Support, answered live calls to assist riders and Eats users with issues they encounter with the app and/or service. Employed multiple common and proprietary computer applications and maintained familiarity with company knowledge-base. Exercised empathetic phone manners and call control. Worked frequently and directly assisting team leads and providing guidance to team members. -In the Social Operations… Show more Several roles were executed during this employment:-In Premium Rider Support, answered live calls to assist riders and Eats users with issues they encounter with the app and/or service. Employed multiple common and proprietary computer applications and maintained familiarity with company knowledge-base. Exercised empathetic phone manners and call control. Worked frequently and directly assisting team leads and providing guidance to team members. -In the Social Operations Response Team, reached out proactively to users citing complaints and issues over multiple social media platforms. Directed their support through their Uber accounts in order to further resolve their difficulties. Maintained helpful positivity while maintaining brand image and using probing questions to identify problems. Show less

Worked in direct online chat communication with users who were considering cancelling their wireless service, offering solutions to problems they were encountering to convince them to stay. Exercised patience and understanding, maintaining a polite helpful attitude in the face of frustration and confusion. Provided assistance to training team directing new hires, and was recommended for Team Support Specialist position before department consolidation removed the position.