• Create and implement an Orientation and Training manual for new employees resulting in greater transparency and expectations between new staff and the company• Responsible for rolling out a scheduling program called When I Work • Develop and implement a Performance Review program which resulted in greater employee engagement• Organize and update the HR and Health & Safety bulletin boards to meet legislative requirements• Develop job descriptions and posting to various job boards• Perform full cycle recruitment including phone screening, conducting in person or remote interviews via Zoom or Google Meet; creating job offer letters, conducting all employment checks and updating the company HRIS • Execute Records of Employment in accordance with Service Canada requirements• Develop and maintain relationships with various community organizations for recruitment

Human Resources Specialist 2021 – 2021Edge Imaging Inc.• Member of the team that implemented a new HRIS system resulting in a 90% reduction in manually processing paper files. This resulted in improved efficiencies in recruitment, application tracking, time off recording and employee records maintenance • Work with department leaders to plan staffing needs for seasonal and full-time positions resulting in improved staffing levels • Streamlined job descriptions to attract targeted talent pools• Currently researching ways to improve efficiencies in the required criminal checks which will reduce turnaround times for results and lower costs• Conduct monthly audits resulting in accurate billing of premiums• Streamlined the Years of Service program resulting in 10% cost reduction• Improved the Rewards and Recognition program by automating it. This reduced the time spent collecting and assessing submission, resulting in improved efficiencies• Assisted with the automation and implementation of the exit interview process for in field seasonal staff by using Survey Monkey resulting in 100% improvement on gathering turnover data• Provide direction and guidance to team leaders, supervisors and managers on employee relations matters that’s in line with ESA and other applicable legislation• Execute Record of Employments maintaining compliance with Services Canada • Complete and maintain monthly headcount reports for the finance team• Provide the payroll team with required information to ensure accurate pay• Took over the lead in scheduling and conducting Joint Health and Safety meetings ensuring that the company is following the Occupational Health and Safety legislation

Human Resources Coordinator 2018 – 2019Edge Imaging Inc.• Member of the team that implemented a new HRIS system resulting in a 90% reduction in manually processing paper files. This resulted in improved efficiencies in recruitment, application tracking, time off recording and employee records maintenance • Work with department leaders to plan staffing needs for seasonal and full-time positions resulting in improved staffing levels • Streamlined job descriptions to attract targeted talent pools• Currently researching ways to improve efficiencies in the required criminal checks which will reduce turnaround times for results and lower costs• Conduct monthly audits resulting in accurate billing of premiums• Streamlined the Years of Service program resulting in 10% cost reduction• Improved the Rewards and Recognition program by automating it. This reduced the time spent collecting and assessing submission, resulting in improved efficiencies• Assisted with the automation and implementation of the exit interview process for in field seasonal staff by using Survey Monkey resulting in 100% improvement on gathering turnover data• Provide direction and guidance to team leaders, supervisors and managers on employee relations matters that’s in line with ESA and other applicable legislation• Execute Record of Employments maintaining compliance with Services Canada • Complete and maintain monthly headcount reports for the finance team• Provide the payroll team with required information to ensure accurate pay• Took over the lead in scheduling and conducting Joint Health and Safety meetings ensuring that the company is following the Occupational Health and Safety legislation

• Trusted to motivate and lead new Sales professionals as they start their career.• Develop and execute trainings to new account managers.• Perform manager duties as required.

• Effectively prospect using various tools and resources to build a Book of Business across Canada.• Perform cold calls to prospective companies to sell the value of working with me and CDW Canada.• Effectively manage the sales cycle from acquisition to after-sales support.• Routinely propose new technology to customers.• Consistently over-achieve Sales Targets while growing profits.

Perform B2B calls to C-level executives to promote and sell Quoting and Costing computer apps.

Make cold calls to C-Level and Mid-Management of Manufacturing companies as well as companies in the Service industry to promote and sell Quoting and Costing Applications. Perform research on the internet, industry magazines and publications to find potential clients. Conduct online demonstration of RFQ Management software. Booked meetings for Outside Rep in Canada and the US. Gather Sales Activity and Forecasting figures and report to Upper Management. Assisted in coordinating company sponsored events. Follow up on "warm leads".

Provide phone, email and desk-side support to all internal employees across Canada. Install and setup computer, printers and laptops and other computer related equipment.Work on special projects as they arise. Assist in co-ordinating move of offices from one location to another. Occasionally facilitate weekly Team Meetings. Design and create training materials, installation documentation and standard operation procedures. A member of the team that designed, setup and configure the hardware for a new in-house training room. During help desk support, I identified user that require basic or advanced training as well as train "Super Users" in remote areas.

Manage over 30 Hewlett-Packard technical support staff. Responsible for developing, co-ordinating and presenting training to all aspects of HP Small office printer support team. Ensure that call quality is met by performing desk-side and remote monitoring. Participate in process analysis, assessment, and staff selection. Provide upgraded skills assessment and ongoing mentorship of support staff. Managed client relations with respect to customer escalations. Install and configure Hewlett Packard high-end multifunction and home-base printers.