Khalil Aleker Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Provide guidance in terms of a modern view on HR in general, more specifically employee on-boarding, performance management, coaching and mentorship. Manage and implement the new SAGE HR System company wide My vision was to improve our employee productivity, corporate culture and make PBT Group the best company to work for...

Cape Town Area, South Africa

Heading up the Graduate Recruitment (Internship) Program 2016Been doing this for past 2 years (2014+2015) including overseeing the formal graduate programVisit all major Universities in South AfricaRecruit the best students to join PBT GroupCV filtering, Tests, Interviews and final selectionManaging logistics, budgets and travelMentor and provide guidance, formally and informallyPerformance Management process refinement

Cape Town Area, South Africa

• Built the support team from 3 to over 30+ support consultants thus far (including 1st & 2nd Line)• Mentor, guide and motivate my team everyday :)• Work with international clients across different time zones (WECA, MENA, SEA Region) – 20+ Countries• Provide responses to customer requests within SLAs • Regularly update the Support System to give transparency to customers and management • Participate in focused team meetings to discuss outstanding issues• Escalate support requests as necessary to Development Manager, Implementation and Account Managers• Lead support team to update technical documentation and specifications as part of troubleshooting process • Document root cause analysis• Identifying trends across regions and client base and feeding back observations and assessment into the Product team • Build and maintain strong relationships with Client, Weekly and Monthly support meetings• Provide support and responses using written and spoken skills • Write detailed resolution reports for customers and management as required• Participate in conference calls with customer's technical and managerial staff • Understand customer requirements and business model • Recommendation of solutions, enhancements and/or configurations based on customer requirements and business model• Coordinate project action points 24/7 standby on rotational basis• Monitoring of all customer requests and bugs• Having full line of sight of all production logged issues• Communicate and Coordinate patch releases – obtain CAB approval• Ensure that support processes are understood and adhered to• Prioritization of support issues with clients• Keep track of client UAT sign- off dates and production launches• Running Daily standups• Removing impediments for support development team• Coordination of technical training handover from Project mode > Ops Support

Cape Town Area, South Africa

• Coordination and participation in project meetings and workshops• Maintaining project schedules (MS Project)• Maintaining project budget and expenses and follow the payment process • Creating and maintaining project risk list and issues logs• Maintaining project lessons learned log and project change request logs• Coordination of functions as required by Programme Manager• Ensure the application of the Project Management (PM) Administration standards and best practices as per the PBT Methodology;• Coordinate the organization of Programme Progress and other project related issues• Track and follow up progress against plans on behalf of the Programme Manager/Project Managers• Prepare project presentations; create graphically interesting presentations based on given information• Assist the Delivery Manager with all functional area related issues across projects. • Carry out ad hoc project related tasks as agreed with the Delivery Manager.• Adhoc taking, typing and distributing minutes timeously to relevant stakeholders • Log, audit, manage & maintain Document Management System (KTDMS & SVN)• Log, audit, manage & maintain Metrics Reporting Tool (JIRA)

Cape Town Area, South Africa

Cape Town Area, South Africa

Executive Leadership Program

Diploma In Digital Marketing, Online Marketing

Certified Mentor

Certified Nlp Practitioner & Life Coach

Kepner-Tregoe Problem Analysis Course

Certified Itil V3 Foundation

Project Management Course (Pmbok)

21-Day Project Management Course (Pmbok)

B.Com, Information Systems

Matric