My current role centers on managing and enhancing the data integrity,accuracy and protection of Chorus records systems. I do so by ensuringadherence to best practice, methodologies, naming convention protocols,and auditing and reporting requirements. Related to this, I providesubject-matter expertise and training for staff and partners on data integrity related matters, and monitor service companies’ performance inrelation to records integrity.More broadly, I provide… Show more My current role centers on managing and enhancing the data integrity,accuracy and protection of Chorus records systems. I do so by ensuringadherence to best practice, methodologies, naming convention protocols,and auditing and reporting requirements. Related to this, I providesubject-matter expertise and training for staff and partners on data integrity related matters, and monitor service companies’ performance inrelation to records integrity.More broadly, I provide leadership and strategic direction throughensuring that record-updating processes maintain data integrity, andguiding the data integrity team to rectify data errors. My remit alsoincludes ensuring the accuracy and efficiency of processes anddocumentation. In practical terms, this encompasses assessingcompliance and quality process issues of managed records users groups,including staff, service companies, engineering consultants, Internal Staffetc). Likewise, I document system structures and accessibility, andevaluate and conduct root cause analysis of recording practices and dataintegrity in order to identify scope for improvement and introducing failsafe mechanisms to mitigate quality risks and errors.Finally, I do everything that I can to maintain Chorus’ reputation as thenetwork provider of choice by building positive and productive workingrelationships with customers, process partners and peers. Show less

My current role centres on designing and executing web solutions andintegrated digital experiences that support client campaigns andcustomer experience ambitions. I do so in a number of ways. Theseinclude, for example, conducting sprint planning for website design,development and deployment, as well as defining strategy andfacilitating workshops to test and refine solutions. I use tools such asstoryboards, mock-ups and prototypes to illustrate the desirability… Show more My current role centres on designing and executing web solutions andintegrated digital experiences that support client campaigns andcustomer experience ambitions. I do so in a number of ways. Theseinclude, for example, conducting sprint planning for website design,development and deployment, as well as defining strategy andfacilitating workshops to test and refine solutions. I use tools such asstoryboards, mock-ups and prototypes to illustrate the desirability andviability of solutions, and it perhaps goes without saying that animportant component of my work is to incorporate user testing andresearch findings into content design and production iterations.Accountability lies with me to lead end-to-end website channelmanagement, and as part of this I oversee content production,maintenance and success measurement.Separately, I establish project team environments, operating processesand tools to achieve project outcomes, and collaborate with contentowners to ensure systems are in place to ensure critical site content isup to date. In a similar vein, I engage with project business owners andsponsors to track progress and ensure delivery of projects to scope, ontime, and within budget: software such as Monday.com and Basecampto track progress is very helpful in this regard. Other tools such as Ahrefs, Semrush, Plausible.io Analytics, Figma and Penpot enable me to perform site-audits and keyword research; share actionable insightswith clients; and conduct wireframing and site-mapping. Show less

In this capacity, I play a key role in supporting the provision oftelecommunications infrastructure across New Zealand bycollaborating with internal and external stakeholders. In practicalterms, this includes liaising with the scoping team to ensure fitness forpurpose of scheme plans, and clarifying requirements for connection tothe network. I manage end-to-end in-flight jobs, which involvesreporting on progress to developers and validating outputs, andoptimizing… Show more In this capacity, I play a key role in supporting the provision oftelecommunications infrastructure across New Zealand bycollaborating with internal and external stakeholders. In practicalterms, this includes liaising with the scoping team to ensure fitness forpurpose of scheme plans, and clarifying requirements for connection tothe network. I manage end-to-end in-flight jobs, which involvesreporting on progress to developers and validating outputs, andoptimizing outcomes for customers by applying knowledge of networkelements and various processes, and ensuring process integration withservice providers and other business groups.I serves as first point of contact and subject-matter expert in order toreceive and issue new property development requests to servicecompanies. As part of this, I research and resolve developer enquiries,and any customer escalations, and co-ordinate activities in conjunctionwith the sales team to deliver a seamless customer experience. It is, ofcourse, crucial to maintain positive and productive relationships in allinteractions with customers, and I promote quality in all aspects ofactivity by identifying and implementing opportunities for businessimprovements and cost efficiencies, and conducting risk and issuemanagement. Show less

The focus of this role was to deliver the highest standards of customerservice by applying personal gaming experience. As part of this, Ifacilitated training for temporary staff before and during high-volumeseasons, and held accountability for processing financial transactionsaccurately and securely

• Monitoring maintenance events of 30 systems valued at $595M• Tracking and reconciling maintenance outages supporting 650 clients• Prioritizing technician availability for emergency maintenance actions andequipment upgrades

• Maintaining $9.8M FLR-9 antenna system; Installing, repairing, and upgrading 580 equipment items valued at $22M• Sustaining and upgrading 100+ equipment operating manuals• Aircraft Link Operator – Providing real-time data for aircraft missions• Performing 170+ maintenance actions, sustaining 99% operations ready rate

• Assisting customers with inquiries regarding identification cards, licensing, and vehicle registration.• Proctoring applicants through written portion of driver’s licensing test. • Servicing 600+ customers weekly.