As a Team Leader at Dollarama, I played a key role in overseeing daily retail store operations and supporting the Store Manager. Here are my main responsibilities:● Operational Support: Assisted the Store Manager in managing day-to-day store operations, ensuring efficiency and productivity.● Store Opening/Closing: Managed store opening and closing procedures, ensuring compliance with asset management protocols.● Compliance and Regulations: Ensured that company rules and… Show more As a Team Leader at Dollarama, I played a key role in overseeing daily retail store operations and supporting the Store Manager. Here are my main responsibilities:● Operational Support: Assisted the Store Manager in managing day-to-day store operations, ensuring efficiency and productivity.● Store Opening/Closing: Managed store opening and closing procedures, ensuring compliance with asset management protocols.● Compliance and Regulations: Ensured that company rules and regulations were communicated and followed by all team members.● Inventory Management: Conducted inventory counts promptly and accurately to maintain optimal stock levels and support proper merchandising practices.● Recruitment and Training: Participated in the recruitment and training of new employees, helping them understand store processes and company expectations.In this role, I demonstrated strong leadership, attention to detail, and a commitment to maintaining high standards in retail operations. Show less

In my role as a Data Research Assistant with Youthful Cities, I supported research and data collection for an urban-focused index project. Here's what I did:● Methodology Development: I designed and documented the methodology for data collection, detailing sources, locations, and timelines. I created step-by-step instructions for the data collection team to ensure accuracy and reliability.● Data Collection Support: I provided hands-on assistance to the team, gathering both… Show more In my role as a Data Research Assistant with Youthful Cities, I supported research and data collection for an urban-focused index project. Here's what I did:● Methodology Development: I designed and documented the methodology for data collection, detailing sources, locations, and timelines. I created step-by-step instructions for the data collection team to ensure accuracy and reliability.● Data Collection Support: I provided hands-on assistance to the team, gathering both primary and secondary data from various Canadian cities for the index project. This involved coordinating with stakeholders across Canada and ensuring data accuracy and consistency.● Research Interviews: I conducted interviews with key stakeholders, transcribing the conversations and documenting the data. This required strong communication skills and the ability to extract valuable insights from qualitative sources.● City Summits Logistics: I supported planning and logistics for city summits, focusing on smooth operations and managing logistical challenges. I coordinated event details and provided on-site support.● City Summits Mentorship: I mentored Toronto City Summits delegates, helping them shape their intervention projects to address youth-related issues in the city. This involved providing guidance and constructive feedback.● Team Collaboration: I worked closely with city teams nationwide, offering guidance and support in their data collection efforts. This role required adaptability and effective collaboration with diverse teams.Additionally, I handled other tasks as assigned, demonstrating flexibility and a proactive approach to problem-solving. My achievements as a Data Research Assistant reflect my strong foundation in data analysis, research methodologies, and event logistics, while also enhancing my teamwork and communication skills. Show less

As a Youth Policy-Makers Hub (YPH) delegate with the Ontario Council for International Cooperation (OCIC), I engaged in advocacy training and workshops aimed at empowering youth to drive change on international issues. My role involved:● Advocacy Training and Engagement: Participated in various workshops and training sessions focused on advocacy, gaining skills and knowledge to promote international cooperation and sustainable development.● Event Volunteering: Assisted OCIC in… Show more As a Youth Policy-Makers Hub (YPH) delegate with the Ontario Council for International Cooperation (OCIC), I engaged in advocacy training and workshops aimed at empowering youth to drive change on international issues. My role involved:● Advocacy Training and Engagement: Participated in various workshops and training sessions focused on advocacy, gaining skills and knowledge to promote international cooperation and sustainable development.● Event Volunteering: Assisted OCIC in organizing and running events, contributing to the successful execution of several initiatives.● Feedback and Collaboration: Provided constructive feedback to enhance OCIC's programs and collaborated with fellow delegates to share ideas and best practices.◼ Project Achievements ◼● Published Blog Post: Wrote and published a blog post on Sustainable Development Goal 3 (SDG3), focusing on good health and well-being, to raise awareness and engage a wider audience.● Youth Advocacy Toolkit: Contributed to the development of a youth advocacy toolkit designed to support young people in gaining knowledge, finding resources, and identifying advocacy opportunities.My experience as a YPH delegate at OCIC allowed me to build my advocacy skills and collaborate with like-minded individuals on important global issues. Show less

As a Healthy Workplace and Wellness Assistant, I was a key member of the Human Resources and Healthy Workplace department. I supported various wellness initiatives and collaborated with HR to ensure effective operations. My responsibilities included:● Attendance and Disability Management: I applied principles of attendance and disability management to non-occupational illnesses or injuries. This involved coordinating with staff and supervisors to create effective return-to-work plans… Show more As a Healthy Workplace and Wellness Assistant, I was a key member of the Human Resources and Healthy Workplace department. I supported various wellness initiatives and collaborated with HR to ensure effective operations. My responsibilities included:● Attendance and Disability Management: I applied principles of attendance and disability management to non-occupational illnesses or injuries. This involved coordinating with staff and supervisors to create effective return-to-work plans that ensured a safe and timely reintegration into the workplace.● Return-to-Work Coordination: I worked with staff and supervisors to manage return-to-work programs, focusing on early intervention and comprehensive case management.● Attendance Support and Benefits Administration: I administered the attendance support program and managed benefits and wellness-related activities, including tracking employee attendance and handling benefits-related queries.● Wellness Program Design and Implementation: I designed and implemented wellness programs and special events. This included creating promotional materials and promoting wellness initiatives throughout the organization.● Health & Safety Tasks: I handled clerical tasks related to Health & Safety, including document tracking, minute-taking, and follow-up on non-occupational claims.● HRIS Support: I supported the HRIS (Human Resources Information Systems) department by editing and adjusting employee files in the system, ensuring accuracy and compliance.● Support for HR and Wellness Projects: I assisted with HR and wellness projects, demonstrating adaptability and a strong commitment to fostering a healthy workplace.In this role, I demonstrated my ability to manage multiple tasks, work collaboratively with various teams, and maintain a high level of accuracy in data management. My experience enhanced my organizational skills and deepened my understanding of HR operations and workplace wellness. Show less

As a Human Resources and Procurement Officer at MUSAWA, I was responsible for building and overseeing the HR department while managing critical procurement processes. Here are my key responsibilities and achievements:◼Human Resources Responsibilities:● HR Department Setup: Established the HR department from scratch, including creating HR forms, designing a salary scale, updating internal laws, and building the organizational chart.● Recruitment and Personnel Management:… Show more As a Human Resources and Procurement Officer at MUSAWA, I was responsible for building and overseeing the HR department while managing critical procurement processes. Here are my key responsibilities and achievements:◼Human Resources Responsibilities:● HR Department Setup: Established the HR department from scratch, including creating HR forms, designing a salary scale, updating internal laws, and building the organizational chart.● Recruitment and Personnel Management: Supervised multiple recruitment processes, drafted and updated employee contracts, and managed internal personnel matters such as leave policies, attendance tracking, and staff reviews.● Employee Records and Insurance: Oversaw the electronic and paper-based archiving of employee files to ensure accurate record-keeping. Managed health and work injury insurance files and ensured compliance with regulations.● Staff Development: Directed and participated in improving staff development plans. Designed and delivered training courses in soft skills and communication for university students and fresh graduates as a volunteer with INJAZ Palestine - JA (Junior Achievement) Worldwide.◼Procurement and Administrative Responsibilities:● Procurement Management: Built a procurement database and renewed annual contracts with service providers and suppliers under improved terms. Supervised internal purchases, tracked quotations, and participated in tender and procurement committees.● Asset and Maintenance Oversight: Monitored fixed assets and devices, coordinating with maintenance companies for periodic maintenance.● Contract Management: Wrote service provider contracts, ensuring they met their obligations and fulfilled MUSAWA's requirements.My role required strong organizational skills, attention to detail, and the ability to work effectively with a diverse team. I also demonstrated the capacity to handle multiple tasks, work under pressure, and maintain high standards in both HR and procurement. Show less

As Treasurer and Board Member at Orthodox Ramallah Club (ORC), I ensured the organization's financial stability and compliance. ORC, founded in 1968, is a non-profit dedicated to building social and cultural ties among its members, fostering Palestinian national identity, and contributing to community development in Ramallah.Key Responsibilities were:● Financial Oversight: Guided the Executive Director and accounting team on fiscal planning and decision-making. Helped prepare… Show more As Treasurer and Board Member at Orthodox Ramallah Club (ORC), I ensured the organization's financial stability and compliance. ORC, founded in 1968, is a non-profit dedicated to building social and cultural ties among its members, fostering Palestinian national identity, and contributing to community development in Ramallah.Key Responsibilities were:● Financial Oversight: Guided the Executive Director and accounting team on fiscal planning and decision-making. Helped prepare the annual budget and presented it to the board for approval.● Financial Reporting: Ensured the board regularly reviewed monthly or quarterly financial statements, highlighting any discrepancies between planned and actual figures. Maintained accurate financial records.● Compliance and Governance: Ensured timely submission of government tax filings and payroll liabilities. Co-signed checks and oversaw the proper investment of excess funds and reserves.● Fundraising and Proposal Writing: Engaged in fundraising and proposal writing, meeting with donors to promote ORC's mission and vision. Managed grants and contracts according to funder requirements.● Audit and Accountability: Coordinated with external auditors for annual reviews. Addressed financial control and record-keeping issues and recommended adjustments as needed.● Board Collaboration: Kept the board informed about significant financial events and trends. Assisted in developing and presenting the annual report.In addition to these core responsibilities, I played a role in nurturing ORC's community outreach, which includes sports, folklore dance, and scouting programs. My role required strong organizational skills, attention to detail, and the ability to communicate complex financial information effectively. Show less

INJAZ Palestine is part of the global Junior Achievement Worldwide organization, dedicated to empowering young people to own their economic success. As a Human Resources Trainer with INJAZ Palestine, my primary role was to conduct training courses, workshops, and coaching sessions to help prepare post-secondary students for the job market.Key Responsibilities and Achievements:● Training Design and Delivery: I developed and implemented my own training programs, focusing on skills… Show more INJAZ Palestine is part of the global Junior Achievement Worldwide organization, dedicated to empowering young people to own their economic success. As a Human Resources Trainer with INJAZ Palestine, my primary role was to conduct training courses, workshops, and coaching sessions to help prepare post-secondary students for the job market.Key Responsibilities and Achievements:● Training Design and Delivery: I developed and implemented my own training programs, focusing on skills necessary for career success. These programs were designed to supplement the standard INJAZ training courses.● Training of the Trainer (ToT) Certification: I obtained several ToT certifications, which allowed me to train and coach students effectively, ensuring they were well-prepared for the demands of the workplace.● Career Preparation: I conducted various workshops and coaching sessions to help final-year students at post-secondary institutions gain valuable job-seeking skills. This included resume writing, interview techniques, and professional communication.● Mentorship and Coaching: I provided one-on-one coaching to students, offering personalized advice and guidance to support their career development and transition into the job market.In this role, I was instrumental in bridging the gap between education and employment for many young people. Show less

During my time as a General Assembly Member and Volunteer at Bait Byout, the Palestinian Live Action Role Playing (LARP) Organization, I contributed to various projects and events to promote LARP in Palestine.Here are my key achievements and responsibilities:● LARP Design and Development: I attended summer school in Denmark at Efterskolen Epos to learn about LARP design and gain skills to create immersive experiences for the community.● Language Translation: I translated… Show more During my time as a General Assembly Member and Volunteer at Bait Byout, the Palestinian Live Action Role Playing (LARP) Organization, I contributed to various projects and events to promote LARP in Palestine.Here are my key achievements and responsibilities:● LARP Design and Development: I attended summer school in Denmark at Efterskolen Epos to learn about LARP design and gain skills to create immersive experiences for the community.● Language Translation: I translated LARP materials into Arabic, making the LARP experience more accessible to the Palestinian community.● LARP Feminism Project: I designed a LARP on feminism, which was published in a LARP book, and ran it at a couple of events, including a conference, to highlight gender issues.● Educational Conference Organization: I helped organize the Palestinian educational LARP conference at Bethlehem University in November 2017, contributing to its success.● Global Representation: I represented Bait Byout at the Larpers of the World Conference in Minsk, Belarus, in August 2018, fostering international connections and sharing insights on LARP.● Community Activities: I helped organize and run LARP activities for the local community, promoting creativity and engagement through interactive role-playing scenarios.This role required strong organizational skills, cross-cultural communication, and a passion for community engagement. Show less

As an Advisory Committee Member for the Ramallah Municipality, I played an active role in providing guidance and recommendations to city officials on a variety of issues. My responsibilities included representing my community, including the Ramallah Orthodox Club, in meetings and workshops, expressing their needs, and acting as their voice in municipal decisions.Key Responsibilities and Achievements:● Community Representation: I represented the interests of my community at… Show more As an Advisory Committee Member for the Ramallah Municipality, I played an active role in providing guidance and recommendations to city officials on a variety of issues. My responsibilities included representing my community, including the Ramallah Orthodox Club, in meetings and workshops, expressing their needs, and acting as their voice in municipal decisions.Key Responsibilities and Achievements:● Community Representation: I represented the interests of my community at committee meetings, voicing their concerns and suggestions to city officials.● Strategic Planning and Budget Review: Attended annual budget reviews and strategic planning workshops to shape the city's future, advocating for policies and projects that benefit the community.● Animal Shelter Advocacy: One of my notable achievements was advocating for an animal shelter, which was included in the city's strategic plan and later implemented.● Event Organization and Management: Participated in volunteer activities to help run and manage city events, such as the annual Kids Marathon for over 2,000 children in 2018, the Ramallah Biking campaign in July 2018, Ramallah Annual Street Carnival 2018 and the Ramallah City Convention 2018. ● Policy Review and Recommendations: Reviewed city policies and proposed enhancements to improve governance and service delivery.● Stakeholder Collaboration: Worked with other committee members, city officials, and stakeholders to foster a collaborative approach to problem-solving and decision-making.This role required strong communication skills, a deep understanding of community needs, and the ability to work collaboratively with a diverse group of stakeholders. Show less

The Palestinian Intellectual Property Association (IPS) is a civil society organization dedicated to promoting and protecting intellectual property rights in Palestine. As an Outreach Officer with IPS, my role involved building connections with the community and fostering partnerships to advance the organization's mission.Key Responsibilities and Achievements:● Community Outreach and Networking: I played a key role in engaging with the community, creating opportunities for… Show more The Palestinian Intellectual Property Association (IPS) is a civil society organization dedicated to promoting and protecting intellectual property rights in Palestine. As an Outreach Officer with IPS, my role involved building connections with the community and fostering partnerships to advance the organization's mission.Key Responsibilities and Achievements:● Community Outreach and Networking: I played a key role in engaging with the community, creating opportunities for collaboration, and raising awareness about intellectual property rights. This involved attending events, networking with stakeholders, and building relationships with key partners.● Partnership Development: I wrote communications and proposals for potential partnerships, working to establish connections with organizations that share IPS's goals. I also contributed to fundraising efforts through targeted proposals and outreach.● Coordination of Intellectual Property Training: I coordinated training courses on intellectual property, ensuring that the content was relevant and accessible to the community. This required effective communication with trainers, participants, and stakeholders to ensure successful events.This role required strong communication skills, the ability to build and maintain relationships, and a proactive approach to outreach and partnership development. Show less

As a Training and Networking Officer at HRD, I had a significant role in supporting and executing the company's communications strategy. My key responsibilities included:● Communication Strategy: Assisted in implementing HRD's internal and external communications strategy, focusing on branding, marketing, and networking. This encompassed support for training programs, consultancy projects, and event hosting.● Cross-functional Collaboration: Worked closely with senior leadership… Show more As a Training and Networking Officer at HRD, I had a significant role in supporting and executing the company's communications strategy. My key responsibilities included:● Communication Strategy: Assisted in implementing HRD's internal and external communications strategy, focusing on branding, marketing, and networking. This encompassed support for training programs, consultancy projects, and event hosting.● Cross-functional Collaboration: Worked closely with senior leadership and HRD's Graphic Designer to ensure consistent messaging and visual identity.● Translation and Customer Service: Translated documents as needed and provided customer service to internal and external stakeholders.● Communications Material Development: Created a variety of communication materials to support HRD's branding and marketing efforts.● Database Management: Maintained and updated HRD's database of key contacts, facilitating effective networking and outreach.This role required strong organizational skills, attention to detail, and the ability to work collaboratively with different departments. Show less

◼ May 2015 – Nov 2015 | Faculty of Graduate Studies, Birzeit University I worked on the "Thoughts Factory – Four Dimension Thinking" project as a part-time Project Coordinator. My role involved:● Project Planning: Created a detailed work plan outlining activities and their sequence to ensure successful project completion.● Resource Management: Determined the resources (time, money, equipment, etc.) required to complete the project and developed a realistic schedule.● File… Show more ◼ May 2015 – Nov 2015 | Faculty of Graduate Studies, Birzeit University I worked on the "Thoughts Factory – Four Dimension Thinking" project as a part-time Project Coordinator. My role involved:● Project Planning: Created a detailed work plan outlining activities and their sequence to ensure successful project completion.● Resource Management: Determined the resources (time, money, equipment, etc.) required to complete the project and developed a realistic schedule.● File Management: Monitored record-keeping and ensured accurate file maintenance throughout the project's duration.● Team Supervision: Supervised other project staff and volunteers, assigning tasks and setting priorities.● Budget Management: Managed project funds according to established accounting policies, ensuring responsible allocation of resources.● Quality Assurance: Ensured project deliverables were on time, within budget, and met the required quality standards.● Outcome Evaluation: Evaluated project outcomes as established during the planning phase.◼ Sep 2014 – May 2015 | Birzeit University Museum, Birzeit I also coordinated the "Romantic Boycott" project, where I was responsible for similar duties, including project planning, resource management, and team supervision. My role in this project required careful budget oversight and a keen focus on ensuring that the project outcomes aligned with initial objectives. These positions required strong organizational skills, attention to detail, and the ability to manage multiple tasks while adhering to strict timelines. If you'd like to connect about project coordination, team leadership, or resource management. Show less

As the General Manager at Tawseel For Public Services Co., I led a team of 8 employees, overseeing all aspects of daily operations and ensuring the company's success. My key responsibilities included:● Staff Supervision: Supervised and coordinated the work of 8 employees, delegating responsibilities and ensuring that tasks were completed accurately and on time.● Operations Management: Reviewed daily activity schedules to ensure smooth operations and made adjustments as needed.●… Show more As the General Manager at Tawseel For Public Services Co., I led a team of 8 employees, overseeing all aspects of daily operations and ensuring the company's success. My key responsibilities included:● Staff Supervision: Supervised and coordinated the work of 8 employees, delegating responsibilities and ensuring that tasks were completed accurately and on time.● Operations Management: Reviewed daily activity schedules to ensure smooth operations and made adjustments as needed.● Marketing Strategy: Developed marketing strategies and plans to increase the company's visibility and drive business growth.● Financial Management: Managed Profit & Loss statements, ensuring the company's financial health and identifying areas for improvement.● Recruitment and Hiring: Managed the hiring process for new staff, from job postings to interviews and final selection.In this role, I demonstrated strong leadership skills, effective communication, and the ability to manage multiple tasks. My experience as a General Manager required a mix of strategic planning, team coordination, and financial oversight Show less

As an Admin & Procurement Assistant at MWH Global, I supported the infrastructure project by coordinating various administrative and procurement tasks. My key responsibilities included:● Procurement Coordination: Coordinated and executed the procurement of goods and services, ensuring compliance with policies, procedures, and regulations. This involved preparing vendor agreements, purchase orders, and subcontracts.● Vendor Management: Obtained competitive bids, conducted… Show more As an Admin & Procurement Assistant at MWH Global, I supported the infrastructure project by coordinating various administrative and procurement tasks. My key responsibilities included:● Procurement Coordination: Coordinated and executed the procurement of goods and services, ensuring compliance with policies, procedures, and regulations. This involved preparing vendor agreements, purchase orders, and subcontracts.● Vendor Management: Obtained competitive bids, conducted negotiations with vendors, and managed relationships to ensure quality service and cost-effectiveness.● Documentation and Compliance: Tracked procurement schedules, ensuring proper completion and filing of all procurement documents. Issued and followed up on zero VAT letters with the Ministry of Finance’s VAT department.● Administrative Support: Managed office petty cash, prepared mobile bill reports, and assisted with various reports as needed. I also set up and coordinated meetings and conferences.● Travel Coordination: Arranged country clearances, travel, and lodging accommodations for staff, ensuring smooth logistics.● Personnel Management: Managed Personal Service Contracts (PSCs) timesheets and maintained both electronic and hard copy filing systems for accurate record-keeping.This role required strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. My experience at MWH Global demonstrates my capacity for effective coordination, compliance management, and vendor negotiation. Show less

The Palestinian Institute for the Study of Democracy, known as Muwatin, was established to promote democracy in Palestine and the region. As an Internship Trainee, I supported various operational and logistical tasks to ensure the smooth running of the institute's activities, particularly during conferences and events.Key Responsibilities and Achievements:● Conference Preparation: Assisted with the planning and preparation for conferences, including organizing materials and… Show more The Palestinian Institute for the Study of Democracy, known as Muwatin, was established to promote democracy in Palestine and the region. As an Internship Trainee, I supported various operational and logistical tasks to ensure the smooth running of the institute's activities, particularly during conferences and events.Key Responsibilities and Achievements:● Conference Preparation: Assisted with the planning and preparation for conferences, including organizing materials and ensuring all logistical elements were in place.● Printing Material and Stationery: Prepared printed materials and ensured adequate supplies of stationery for the event. This involved coordination with vendors and careful attention to detail.● Inventory Management: Conducted inventory checks, especially for books and other publications, ensuring they were properly organized for display during the conference.● Library Organization: Organized the institute's library, categorizing books and maintaining a structured environment for researchers and visitors.● Logistics and Guidance: Provided logistical support during the conference, offering guidance and assistance to the team and attendees. This included ensuring the smooth operation of audiovisual equipment and translation devices.In this role, I developed a strong understanding of event organization and logistics. The internship also allowed me to contribute to Muwatin's mission of promoting democracy and fostering dialogue. Show less

As an Internship Trainee in the Human Resources Department at the Ministry of Interior, State of Palestine, I gained hands-on experience in a variety of HR processes, learning from the ground up. My key responsibilities included:● Mail Processing: Managed incoming and outgoing mail, ensuring proper distribution and handling.● Personnel Duties: Assisted with personnel-related tasks such as updating employee records, maintaining confidentiality, and coordinating internal… Show more As an Internship Trainee in the Human Resources Department at the Ministry of Interior, State of Palestine, I gained hands-on experience in a variety of HR processes, learning from the ground up. My key responsibilities included:● Mail Processing: Managed incoming and outgoing mail, ensuring proper distribution and handling.● Personnel Duties: Assisted with personnel-related tasks such as updating employee records, maintaining confidentiality, and coordinating internal communications.● HR Operations: Gained exposure to various HR operations, including recruitment support, employee onboarding, and payroll processes.● Office Administration: Supported general office administration, providing assistance to HR staff and helping maintain a well-organized workplace.This internship provided me with a comprehensive understanding of the HR department's functions, from routine administrative tasks to more complex personnel management duties. Show less

As a Warehouse Worker at Zabaneh Trading Company Ltd., I worked on a seasonal basis during the summer, gaining valuable experience in warehouse operations. My primary responsibilities included:● Warehouse Maintenance: Ensured the warehouse remained clean and organized, contributing to a safe and efficient work environment.● Inventory Management: Conducted inventory checks, tracking stock levels to ensure accuracy and proper record-keeping.● Order Preparation: Prepared and… Show more As a Warehouse Worker at Zabaneh Trading Company Ltd., I worked on a seasonal basis during the summer, gaining valuable experience in warehouse operations. My primary responsibilities included:● Warehouse Maintenance: Ensured the warehouse remained clean and organized, contributing to a safe and efficient work environment.● Inventory Management: Conducted inventory checks, tracking stock levels to ensure accuracy and proper record-keeping.● Order Preparation: Prepared and reviewed orders for accuracy before shipment, ensuring customer requirements were met.● Shipment Receiving: Received incoming shipments, verifying their contents against purchase orders and ensuring proper storage.● Product Labeling: Labeled products accurately for easy identification and retrieval.This role required attention to detail, teamwork, and effective organizational skills. My experience at Zabaneh Trading Company Ltd. provided me with a foundational understanding of warehouse operations and logistics. Show less