Khalil Wilson Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

In my role I manage a full in-house production company that specializes in:- audio/visual content building- cinematography/directorial services- digital marketing strategies- social media management- pre- and post-A/V content production I am responsible forMaintaining client rapport to develop new creative concepts, formats and show ideas to pitch back to development and programming teamsAssisting in full management of producers and reporters on setCreating, shooting and editing popular concepts, while developing new and exciting original contentCreate and maintain robust relationships with production companies in order to develop new programming ideas for the network / clientsManage program resources (budget, schedule, and internal/external staffing)Collaborate with talent to improve performance and develop formats

Detroit, Mi

In my position,I am responsible for the timely response on all outside Photographer inquiriesMaintaining a composed and professional demeanor within a flexible work environment while maintaining relationships with photo departments from the company’s various business unitsWorking with editing teams to ensure that all photographs and visual images meet the clients’ highest standards for quality look and feelCoordinator of the retouching process on all unit, gallery and special photography shootsLead contributor to the development of photographer shot lists and aid in overseeing the capturing of that contentQuality Inspector for any high-volume photography produced to maintaining continuity and aid in the development of the final key set selection of stills produced.

Plymouth, Michigan, United States

The virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance. Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text) Utilizing strong listening/comprehension skills, we triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus. We document customer concerns, determine if a quick technical solution is available, execute the solution, and document If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan. In this role I activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate next-steps back to the customer for agreement and work authorization

Farmington, Michigan, United States

Tier 3 Escalation Analyst role for Google / Waymo Project (Contract Temp)Deliver high quality and ensure process complianceDiagnose and resolve complex technical issuesAnalyze critical situations, their characteristics and human behavior with the help of various test simulationsCreate test scenarios, work closely with engineers ensuring high quality of testsPerform root cause analysis, suggest process improvements and improve tool efficiencyEvaluate and Identify the results, recommend changes where necessaryPerform deep dive analysis on errors and generate actionable insightsPerform day to day tasks being responsible for handling high profile, sensitive internal escalations regarding local data that comes to the queueMeeting SLAs - Ensure defined SLAs are met at all timesPerform ad-hoc tasks/special projects - Specialists also handle special projects that require deep and careful analysisCreate test scenarios, work closely with engineers ensuring high quality of tests

Southfield, Michigan, United States

Key Responsibilities:To ensure that all tables are operational without interruptionsEnsure appropriate number of staff are present for each shiftIdentifying and resolving all real time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivityMonitoring critical application functions and infrastructure components via the provided monitoring toolsidentifying, analyzing, logging and escalating all alerts as necessary To fix game irregularities on the tables: Online Casino Dealers’ mistakes, software issues Manage ad hoc situations which may occur on shift in appropriate manner to still be able to deliver all productsPrepare shift reports for the Management

Plymouth, Michigan, United States

Uncover member needs to best assist them in meeting those financial goalsProcess a variety of transactions via remote technology accurately and efficiently. Transactions include, but not limited to: deposits; withdrawals; loan payments; transfers; reviewing check holds and releasing holds.Maintain product knowledge at an expert level.Provide members with any in branch CU needsPursue learning and development activities.Ensure compliance with all regulatory and legal requirements.Perform other duties and responsibilities as required or assigned.

Farmington Hills, Mi

Vehicle cleaning (wash and minor detailing)Deliver vehicles between production, service and sales operationsParts runner - expedite parts requirements as directed from Parts Operations Clean shop and Parts OperationsCustomer Base Relation & Management Truck & Trailer service and maintenanceMiscellaneous jobs as required

Detroit, Michigan

Handling inbound calls from the members, answering questions and inquiries, troubleshooting problems, providing information, and handling complaints regarding the credit union’s products or services.

Atlanta, Georgia

Providing members with fast and efficient service to their personal accounts via a high volume call center environmentOperating a host of applications pertaining to member financial portfolioProviding the highest quality customer experience according to the goals and visions of the companyAdvocating for the company brand to accurately inform members of new promotions and opportunities for themProviding services such as card assistance, loan approvals, fraud claims/assistance, and basic banking processes

Warren, Mi

Processing customer claims for General Motors vehicle issues, reimbursements, and customer warranty claim inquiriesOperating online case manager and a host of other General Motors applications in a high volume call center environmentProviding the highest quality customer experience according to the goals and visions of the company on a case management basisAdvocating for the customer and the General Motors brand to accurately reach a resolution for both parties

Metro Detroit Area, Mi

Greeting customers and communicating rental terms and conditions, vehicle features, and other sales point materialsProviding a high level of customer service and sales goal requirementsAssisting with customer insurance and vehicle damage claimsPerforming various administrative and basic accounting functionsCommission Sales

Arts, Entertainment, And Media Management

Business Administration And Management, General

Activities and Societies: Valley Voices Gospel Choir

High School Diploma, Theater Technology / Music Technology

Music Technology and Production Theater Technology