Khaled Salem Email & Phone Number

Greater Philadelphia Area

Supporting Pharmacist managing the Rx filling processtraining and mentoring the pharmacy technicians prepring for NAPLEX certification

Riyadh, Saudi Arabia

As Sales & Marketing Effectiveness Manager, Khaled trained, coached and mentored up to 75 sales managers and representatives across six countries to ensure smooth adoptions of Veeva and led sales and marketing effectiveness responsibilities for one of the world’s largest independent biotechnology companies.He also worked across various time zone differences, smoothly onboarded his successor and worked from the US home base for eight months, supporting his role back in the Middle East. Highlights include:✔ Successfully deployed the Veeva CRM software as a solution to track sales/field activities and results where there previously was no system in place. ✔ The closed-loop marketing (CLM) component introduced with Veeva implementation allowed for increased organization efficiency through providing detailed marketing campaign feedback and creating richer face-to-face customer interaction. ✔ Mapped all data from sales reports with completely different formats to extract individual performance (vs. country-wide performance) and validate targets, streamlining processes, clarifying goals and increasing motivation and productivity. ✔ Implemented the Sales Data Management (SDM) system locally with the help of IT, ensuring smooth process functioning and no major interruptions after leaving the company; this SDM system is planned to be adopted to additional countries.

Jeddah, Saudi Arabia

At IQVIA, an American multinational company providing health information technology and clinical research, Khaled served as Senior Commercial Effectiveness Consultant. In this role, he supported clients (i.e. biopharmaceutical companies) to better understand the market, guiding them on where they should direct their focus and activities for better results, provided data/research and performed product and sales forecasting. Additionally, Khaled supervised and provided guidance to offshore delivery teams of technical and business experts/analysts and performed qualitative and quantitative analysis to identify client issues and develop and provide specific solutions.Highlights include:✔ Commercial projects revenue increased by 50% in 2015 as compared to the previous year. ✔ All client projects completed on-time and met all client requirements.

Al-Riyadh Governorate, Saudi Arabia

As Sales Force Effectiveness (SFE) Lead, Khaled was responsible for handling regional projects implementing new CRM systems within the Saudi Arabia region (Harmony then Veeva) and for training 200 sales reps and managers. He was selected as the presenter of MEA region to test system functionality and CRM/CLM application enhancements and designed, established and defined the dashboard and KPIs built into the Business Intelligence application.Additionally, Khaled performed Master Database Management (MDM), ensuring continuous database updates; monitored system/app service support; collaborated and strategized with business unit heads on territory/sales force structure, segmentation and targeting; and supported Sales Management teams in setting and achieving sales goals.Highlights include:✔ In addition to spearheading the first CRM system, led the COMPASS project, a major tool measuring and assessing different aspects of the company (customer impact, organization performance, segmentation, targeting, etc.); COMPASS was significant in that it identified gaps in each area and directed the company towards areas to fix for increased success.

Al-Riyadh Governorate, Saudi Arabia

Promoted from SFE Manager to Regional CRM Deployment Manager, in this role Khaled implemented Quattro (AstraZeneca’s global CRM system) in the Middle East and Africa—across 14 countries with 1,000 users. He created an effective regional training and supported all countries in delivering training locally, led all sales teams through diagnostics and gap analysis workshops and coordinated with IT and Sales regarding training processes.Additionally, he recruited, interviewed and trained customer service reps (CSRs) and super users to provide CRM system user support, served as the single point of contact regarding any service failures and conducted meetings to improve each country’s service delivery.Highlights include:✔ Met all planned launch dates for Quattro in all markets. ✔ Achieved the “most successful and cost effectiveness regional CRM system deployment in Europe and the Middle East region” in 2010✔ Promoted continuously in various previous positions as well as to Sales Force Effectiveness Lead.

Al-Riyadh Governorate, Saudi Arabia

A highlight in Khaled’s position at Astrazeneca (an English-Swedish multinational pharmaceutical and biopharmaceutical company) as SFE Manager was that he improved the efficiency of his colleagues by providing free computer courses and MS Office/Excel lessons.

Al-Riyadh Governorate, Saudi Arabia

Riyadh And Jeddah

Cairo