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Khamie Williams is listed as Customer Experience Associate | Process Optimization Expert | Master of Complex Issue Resolution & Elevating Customer Experiences at Sundays, a company with 5 employees, based in Dallas, Texas, United States. AeroLeads shows a matched LinkedIn profile for Khamie Williams.
Khamie Williams previously worked as Customer Experience Associate at Sundays and Member Relations Specialist at Peloton Interactive. Khamie Williams holds Bachelor Of Arts - Ba, Hospitality Administration/Management from Kendall College.
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Customer Experience Associate with a 10-year journey navigating complex member inquiries, fine-tuning operational efficiency, and nurturing brand loyalty. Mastering the delivery of top-tier customer service, crafting retention strategies, and orchestrating streamlined processes. Fluent in the language of technical troubleshooting, data analysis, and the rhythm of SAAS platforms. Proficient in CRM systems such as Zendesk, Salesforce, Google Suite, and Microsoft Office, with a sprinkle of macro magic. Achievements include a standing ovation for a high first call resolution rate and a 25% increase in customer satisfaction. Open for networking connections! Skills:Customer Experience Leader | Inventory & Supply Chain Coordination | On-boarding & Order Processing | Process Improvements | E-commerce Support | Macro Language & Automation | Cross-Functional Collaboration | Escalation Management | Quality Control & Food Safety Protocols | Strategic Problem Solving | Technical Troubleshooting | Data Analytics & Customer Insights | Google Suite (Drive, Sheets), Microsoft Office Suite (Excel, Word) | Zendesk, Salesforce, Slack & Zoom | Stord, Shopify, Flowspace & Stripe | Customer Facing Skills | Empathetic Communication | First Call Resolution | Elevated Customer Touch-points | Health & Wellness Technology Integration
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A career timeline built from the work history available for this profile.
United States
Lead customer interactions in specialty queues, addressing complex inquiries while providing in-depth analysis and tailored solutions.Excel in delivering high-quality service across various channels (phone, email, chat, SMS), effectively resolving diverse customer inquiries while maintaining a focus on customer satisfaction metrics (CSAT, Reply Times.
Plano, Texas, United States
Addressed complex customer inquiries with empathy, utilizing precise data entry for CRM tracking, emphasizing billing and coverage confirmation.Owned challenging customer issues, including disputes and escalations, ensuring swift and favorable resolutions and high first call resolution rate, showcasing problem-solving skills and incorporating.
Richardson, Texas, United States
Exceeded customer expectations by responding to inbound calls and electronic correspondence within 24 hours, consistently providing courteous, friendly, efficient service.Implemented thorough triaging of claims, connecting customers with appropriate services, care levels, and essential resources to streamline the resolution process.Generated and maintained.
Arlington, Texas, United States
Orchestrated seamless daily operations, managing check-ins, check-outs, reservations, and payments, ensuring a memorable guest experience.Balanced daily credit card postings and facilitated system backups, maintaining efficient financial processes.Responded promptly to guest inquiries, resolving issues, and fostering positive interactions to enhance guest.
Irving, Texas, United States
Identified and addressed customer concerns, leveraging strong communication skills to provide timely and professional solutions.Developed and executed customer retention strategies, significantly reducing churn and increasing customer loyalty.Conducted thorough customer satisfaction feedback surveys, gathering insights to enhance overall customer.
Chicago, Illinois, United States
Acted as the first point of contact, welcoming guest into the hotel & directing to appropriate areas.Completed the check-in and check-out process in a timely friendly manner.Ensured all items on the appropriate checklist we completed by the end of the shift.Used up-selling techniques to maximize room rates.
Other employees you can reach at sundaysfordogs.com. View company contacts for 5 employees →
Vince Vasquez
Colleague at SundaysFort Worth, Texas, United States, United States
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Aung Myo Myint
Colleague at SundaysBago, Bago Region, Myanmar, Myanmar
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Jordan Darr
Colleague at SundaysPanama City, Florida, United States, United States
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Ashwini Agnihotri
Colleague at SundaysGreater Boston, United States
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Charlotte Anders
Colleague at SundaysColumbus, Ohio, United States, United States
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Niara Walden
Colleague at SundaysBrooklyn, New York, United States, United States
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Rachel Stoner
Colleague at SundaysFargo-Moorhead, United States
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Bradford Dielman
Colleague at SundaysLorain, Ohio, United States, United States
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Alexis Notabartolo
Colleague at SundaysPhiladelphia, Pennsylvania, United States, United States
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Arielle Rodriguez
Colleague at SundaysSeattle, Washington, United States, United States
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Quick answers generated from the profile data available on this page.
Khamie Williams works for Sundays.
Khamie Williams is listed as Customer Experience Associate | Process Optimization Expert | Master of Complex Issue Resolution & Elevating Customer Experiences at Sundays.
Khamie Williams is based in Dallas, Texas, United States while working with Sundays.
Khamie Williams has worked for Sundays, Peloton Interactive, Esurance, Loews Hotels & Co, and Verizon.
Khamie Williams's colleagues at Sundays include Vince Vasquez, Aung Myo Myint, Jordan Darr, Ashwini Agnihotri, and Charlotte Anders.
You can use AeroLeads to view verified contact signals for Khamie Williams at Sundays, including work email, phone, and LinkedIn data when available.
Khamie Williams holds Bachelor Of Arts - Ba, Hospitality Administration/Management from Kendall College.
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