Khamie Williams Email & Phone Number

United States

Lead customer interactions in specialty queues, addressing complex inquiries while providing in-depth analysis and tailored solutions.Excel in delivering high-quality service across various channels (phone, email, chat, SMS), effectively resolving diverse customer inquiries while maintaining a focus on customer satisfaction metrics (CSAT, Reply Times, Quality Score).Oversee the order management process, ensuring accurate and timely fulfillment while enhancing customer experience and addressing any related concerns.Deliver personalized support to new customers during the onboarding process, ensuring a seamless experience with their first order of Sundays.Own quarterly strategic projects aimed at improving customer experience; utilize dedicated project work time to innovate processes and implement solutions in collaboration with cross-functional teams.

Plano, Texas, United States

Addressed complex customer inquiries with empathy, utilizing precise data entry for CRM tracking, emphasizing billing and coverage confirmation.Owned challenging customer issues, including disputes and escalations, ensuring swift and favorable resolutions and high first call resolution rate, showcasing problem-solving skills and incorporating outreach.Monitored the quality of customer interactions, provided valuable feedback to improve processes over a 6-month period, contributing to improve overall customer support efficiency, emphasizing accuracy and attention to detail.Developed and updated training materials within 3 months, incorporating data-driven insights to optimize operational workflows, focusing on software systems and pricing considerations.

Richardson, Texas, United States

Exceeded customer expectations by responding to inbound calls and electronic correspondence within 24 hours, consistently providing courteous, friendly, efficient service.Implemented thorough triaging of claims, connecting customers with appropriate services, care levels, and essential resources to streamline the resolution process.Generated and maintained detailed reports and referral resources, contributing to the efficiency of various business lines and enhancing overall organizational performance.Adhered to HIPAA compliant procedures and ensured compliance with operational quality, security risk and regulatory procedures.

Arlington, Texas, United States

Orchestrated seamless daily operations, managing check-ins, check-outs, reservations, and payments, ensuring a memorable guest experience.Balanced daily credit card postings and facilitated system backups, maintaining efficient financial processes.Responded promptly to guest inquiries, resolving issues, and fostering positive interactions to enhance guest satisfaction.Demonstrated strong multitasking skills, efficiently handling various tasks while maintaining a welcoming atmosphere.

Irving, Texas, United States

Identified and addressed customer concerns, leveraging strong communication skills to provide timely and professional solutions.Developed and executed customer retention strategies, significantly reducing churn and increasing customer loyalty.Conducted thorough customer satisfaction feedback surveys, gathering insights to enhance overall customer interactions.Collaborated across departments to conceptualize and launch new products and services, driving customer retention and satisfaction.

Chicago, Illinois, United States

Acted as the first point of contact, welcoming guest into the hotel & directing to appropriate areas.Completed the check-in and check-out process in a timely friendly manner.Ensured all items on the appropriate checklist we completed by the end of the shift.Used up-selling techniques to maximize room rates.