• Formerly Bluehornet• Handle the system operation and IT Support for a size of 400 employees in 7 different countries with 20+ servers.• IT infrastructure implementation and administration of Windows Active Directory, Server 2012r2, GPO, LDAP Integration, Azure (Azure AD, Intune), Telephony System (softphone Teams/Skype), File Server, NAT, Data Management, NTFS/share permissions, Print Server, WDS/MDT, SCCM and co-management, Cisco Equipment (Meraki, ASA, switches), VMware, Hyper-V, vSphere.• Worked with the team on two different instance of company mergers: Implemented AD connect to hybridize AD on-prem with Azure AD, migrated to one Office 365 tenant, considerations of asset, creating new security groups, function group, workstation, password policy, and more.• Completed Windows OS Upgrades: 30+ Windows Servers, VM’s from 2008 r2 to 2012 r2 and workstation from Windows Enterprise XP/7 to 10.• Decommission the old storage server, switches, firewalls, SAN/NAS and other equipment. Planned installation of new server room handling cable management, setting up VLAN, rack spacing, how the AC would flow, and overseeing the construction of room per specification.• Purchases systems/applications and created test environments to analyze, evaluate test and determines whether or not user requirements/issues can be solved with the system/application.• Corporate imaging system: Establish Windows with MDT/WDS with PXE Boot for single touch automation. MACs with DEP both with Intune. Fully testing and completing project 5 months early. Later integrated with SCCM.• Responsible for handling, discreetly when necessary, all the onboarding of all new employees and termination of employees. • Programmed automation task using powershell. EX. password expiration email reminders.• Familiarity with compliance standards like: GDPR, ISO standards, and regulation for our field.• Record, track, and document issue through JIRA.

• Responsibility during the company split from parent company consisted of DHCP scope cut over, AD split, enterprise software/hardware procurement (Office 365, Azure AD), software license changes and services needs such as telephone and ISP.• Interacted with vendors to establish new contracts like for the company: Microsoft Software, Cisco equipment, telephony, ISP, security software, adobe suite, hardware, and more.• Collaborated with different business units to create policies and procedure for onboarding and offboarding process.• Provided all IT Support for the over 80 users across the US as a team of 1.• Establish and maintained documentation for both end users and IT staff.• Performed all account creation in active directory (AD) and other license assignment.

• Provided Tier I/II/III level technical support for over 30,000 employees with an emphasis on customer service and first response fix while supporting windows, mac, Linux, UNIX, virtual machines, networking issue, activate directory and enterprise applications.• Consistently meet or exceeded performance goals leading to a 95% first call resolution.• Handled helpdesk tickets through ServiceNow, placing in the top 5 on average per day resolution.• Collaborated with peers, management, and escalation groups to troubleshoot and resolve customerissues.• Created new and updated knowledge base (KB) articles for IT and non-IT personnel thatimproved troubleshooting efficiency and self resolution.• Participated in managing complex, security-driven passwords, including Windows, UNIX, AFS, DMZ, and RSA SecureID Tokens.• Educated users on good physical security practices, current social engineering tactics (Phishing) on corporate policies and IT best practices