Operations Coordinator with a drive to streamline processes, deliver exceptional customer experiences, and manage inventory efficiently. I bring a results-oriented approach to my work, collaborating closely with founders to build scalable systems and deliver high-quality services.Key Responsibilities:🔹 Collaborating with company founders to develop end-to-end customer journey automation and consistency🔹 Problem-solving and fulfilling customer requests, including alternative product sourcing, shipping logistics, and meeting deadlines🔹 Creating beautifully packaged swag packs, transforming branded products into memorable gifts🔹 Managing all aspects of postage and distribution, ensuring worldwide shipments and resolving shipping issues🔹 Implementing effective inventory management practices, maintaining accurate counts and optimizing storage facilities

Co-founded with my son, we turned our origami hobby into an award winning start-up ecommerce business offering origami kits, creations and paper packs. Raised $500 for Ronald McDonald's House Charities - Greater Western Sydney from sale of charity kits. Managed the complete process from product design, creations, sourcing supplies, building brand awareness, marketing, generating sales, packaging and shipping.Made finalist: in Australian Small Business Champion Awards (2023 and 2022). Winner of the Roar Success Awards for Best Handmade Products 2020.

Executing all marketing activities including email marketing, social media management, event coordination, content briefing and liaising with marketing agencies for SEO, website improvements and brochure designs. Event management, coordinating and scheduling over 20 school principal conferences & tradeshows within 12 months for the sales team.

Western Sydney Business Centre – “Australian Small Business Advisory Service” ie ASBAS programThe Western Sydney Business Centre is an award-winning training and advice hub for small businesses in Western Sydney. It has been in service for 30 years, and is maintained as a non-profit institution. Just last year, t has provided digital solutions and ideas to over 3,000 small businesses to help them innovate and scale up their enterprise. As an ASBAS Digital Business Solutions Advisor, my role is to provide small business owners advisory or consultation on their digital marketing which may include a Digital Marketing Health Check / Consultation tailoring to their specific business requirements via face to face, over the phone, Skype/Messenger and to provide ongoing support (up to 24 hours) if required.Take advantage of this government funded program and give me a call on 0435527930 or message me to book your free consultation / Digital Marketing Health Check now.

Digital Marketing Mentor & Trainer for small business owners, start ups & entrepreneurs keen to learn & implement digital marketing.Do you need help or want training in any of the following?;-Digital MarketingEmail MarketingSMS MarketingContent MarketingSearch Engine Optimisation (SEO)Graphic Design Kham can provide you with training, show you or guide you in how to implement various digital marketing tactics in a hands on environment.Additional testimonials/reviews from clients are available athttps://www.facebook.com/KhamTheMarketingAngel/reviews

Scout Group is a wonderful non-profit organisation that teaches children life skills, leadership, community contribution and so much more in a practical way, by doing.These are important skills that I want my kids harness and want all kids to have the same learning opportunity. This is one of the reasons why I have accepted the role of Public Relations & Promotions Manager for 1st Toongabbie Scout Group, to help the group build awareness in the local community, recruit new members and help raise funds.My gratitude goes to all the leaders and committee members (all who are volunteers) who give so much of their time and dedication providing learning opportunities for our youths every week and sometimes weekends. Thank you!

Responsible for the design and execution of end to end marketing campaigns with focus on brand, customer lead generation, acquisition and retention via integration of online and offline marketing strategies for the group (Australia, New Zealand, US and China).

Responsible for the design and execution of end to end marketing campaigns with focus on brand, customer lead generation, acquisition and retention via integration of online and offline marketing strategies for the group (Australia, New Zealand, US and China).

Hired to manage the Online Marketing aspect to ensure the brand is maintained whilst the Online Marketing Manager was on maternity leave. Accountable for updating website content, managing Facebook and YouTube accounts, creating and distributing bi-monthly newsletter to a database of 50,000. Manage local & trade directory listings for all 125 branches.“Your creative and innovative thinking has helped us build and engage our Facebook fans. You have sourced informative and high value content for our corporate Facebook page and also our bi-monthly eTools newsletter. Your knowledge of the new Google Plus Local platform made a complex project of managing the transition of our 130 branch listings so much smoother and easier than anticipated.” – Head of Marketing – Kennards Hire. Grew Kennards Hire Facebook page to 5000 fans within 6 months. Updated & optimised Google Plus Local listings for over 120 branches. Managed brand on social media – Facebook, YouTube Creating bi-monthly email newsletter and distribution to 50,000. Manage company website & blog Compiled & distributed monthly digital marketing report (Google Analytics, social media engagement, email campaign performance, directory listings) to management team.

Hired to manage and coordinate all digital media activities including liasing with internal marketing team (graphic designer, events manager) and external marketing agency in developing online training website. Launched first social media presence on Facebook Integrated online (email & social media marketing) and offline (trade show entries) promotions to build email database.

Shortly after being made redundant whilst on maternity leave, I had attended various seminars & invested in coaching programs to educate myself on digital marketing. In the process I had built various HTML and Wordpress websites. I also attended Anthony (Tony) Robbins “Unlimited Power” and “Date With Destiny” to assist in my personal growth. Co-organised and conducted first mini seminar on ebay basics, affiliate marketing, website design and traffic generation strategies. Of the 6 attendees, 3 signed up to a paid workshop. Conducted a hands-on workshop where attendees create their own affiliate website. Created membership website, various HTML websites, YouTube videos, Video editing.

 Managing client and supplier pricing, billing and reporting. Streamlining sales quotation and order processing. Integrating and managing pricing databases Liaison with clients and suppliers Documenting procedures

Contracted by previous recruiter to set up his second business. Developed brand with new logo and stationery. Established pricing structure and services Internet research Developed comprehensive client information packages (a complete guide for immigrants).

 Managed the national customer service team to provide the highest level of service to clients Provided exceptional customer service to all clients Managed major accounts Coordinated marketing activities Developed processes and procedures to streamline efficiencies and increase profits  Resolved customer related issues; accounts, deliveries Fulfilled outstanding orders and back-orders Generated monthly reports Order processing and quotation

Improve corporate image through re-branding. Development of marketing campaigns and tools. Proposed and implemented new marketing concepts to increase efficiencies and revenue Developed and implemented marketing strategies to increase company image by re-branding Coordinate the creative design of newsletter flyers. Carried out direct mail marketing of newsletter to over 10,000 customers. Website development, maintenance and management Coordinated all trade show exhibitions and conferences Database management Developed e-mail marketing campaign Liaised with agencies (marketing, promotion, printers, advertisers, public relations, travel)

Promoted to Product Marketing Engineer. Liaised with all departments, locally and internationally Resolved customer complaints Conducted staff training Designed and distributed catalogues and POS materials Compiled and analysed product, sales & marketing performance Provided technical sales & marketing support Created & conducted PowerPoint presentations Developed new Dealer Incentive Program to increase revenue, generate new business and improve Sale’s time management

 Provided marketing support to senior management, sales team & customers Coordinated and managed all marketing activities such as product launches & sales promotion Developed effective sales & marketing tools Coordinated events, marketing & promotional activities Maintained sales & customer database Prepared quotations, equipment selections and order processing Created electronic catalogues to improve sales efficiency