Hamza Khan Email & Phone Number

Australia

Sydney, New South Wales, Australia

• Proactively monitoring Service Desk requests.• Microsoft Active Directory based enterprise environment including managing user accounts, Group Policy, DHCP, DNS, RDP, File and Print services.• Supporting multiple ERP solutions.• Attending retail outlets in greater Sydney, Central Coast and Canberra to resolve Point of Sale issues, hardware faults, network outages and configuring/moving workstations.• Occasional travel interstate to assist with key projects such as acquisitions, moves and renovations.• Accurately maintaining documentation including solutions database and asset register.• Logging faults with vendors for Internet, voice, banking/EFTPOS• Managing retail environment including Point of Sale, integrated EFTPOS, or Dealer Management Systems• Assist with identifying areas of improvement, developing, testing, and deploying business solutions.

Melbourne, Victoria, Australia

• Operate master console, Citrix System in order to monitor the performance of computer systems and network and to coordinate access.• Prepare and maintain the procedure and documentation for network inventory and recording diagnosis and resolution of network faults through NUSR.• Analyzing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems.• Analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.• Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems.• Providing specialist skills in supporting and troubleshooting network problems and emergencies.• Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance.• Develop and update security authorization packages in accordance with the client's requirement and Core documents that the candidate will be responsible for i.e. System Security Plan, Risk Assessment Report, Security Assessment Plan and Report.• Develop and maintain the Plan of Action and support remediation activities.

Agribio

• Respond to customer issues via phone and email and raise tickets in the Oracle base application (QFM)• Raising jobs and calling out contractors as necessary, working with multiple deadlines and prioritising as required with limited supervision• Escalate queries/issues to the next tier with the next level of difficulty.• Run diagnostics to resolve customer reported issues.• Creating manuals and procedures, data entry, managing multiple records and updating as necessary, general filing, maintaining company supplies• Minute taking for executive meetings (Facility Management Committee, Emergency Control Committee, Team Toolbox etc) coordination of executive meetings• Key role in emergency evacuations (Communications Officer) preparation.• Processing and distribution of all security access cards and training new staff

Melbourne, Victoria, Australia

• Design, Implementation, and maintain UI application phases. • Data Entry in Ms Excel and Google Sheets. • Conduct Software analysis, programming, testing and debugging. • Transformation requirements into stipulations. • Develop technical designs for application development. • Develop application code for React JS, JavaScript, Bootstrap and CSS, HTML5 programs. • Oversaw the development, testing, and rollout of a complete suite of Web-based software solutions. • Analysed project requirements to find bugs and eliminate issues in a timely manner. • Oversaw all process checks to ensure proper completion and correct frequency. • Assisted in the monitoring and reporting on website traffic and performance. • Contribute and adhere to team objectives, including coding practices, continuous integration and continuous delivery processes

Southern Cross Tower, Melbourne

• Greeting guests as the first point of contact in a corporate environment• Answering incoming phone calls and operating switchboard• Managing incoming emails• Generate Appointments• Creating manuals and procedures• Data entry• Managing multiple records and updating as necessary

Bachelor'S Degree, Information Technology

Activities and Societies: Australia Computer Science Areas of Study • Intermediate Java Learning • Application Programmer • Networking.

Graduate Certificate In Cyber Security, Information Technology

Activities and Societies: Australian Cyber Security Centre (ACSC), Australia Computer Science • Demonstrate a strategic overview.

High School Diploma, Information Technology

Areas of Study Beginner Java Learning Basic WebDesigning Web Programming

Intermediate, Year 12, Computer Science