• Founded and established the security services company from the ground up.• Developed and implemented business strategies to drive growth and profitability.• Secured initial clients, growing the customer base and establishing a market presence.• Oversaw daily operations, ensuring the company operated efficiently and effectively.• Managed financial planning, budgeting, and resource allocation to optimize performance.• Led the recruitment, training, and management of a skilled team of security professionals.• Built strong relationships with clients, providing tailored security solutions to meet their needs.• Directed marketing and business development efforts, increasing brand awareness and market share.• Ensured compliance with industry regulations and maintained high standards of service quality.• Continuously identified and pursued new business opportunities to expand service offerings and reach.

• Overlooked and managed multiple corporate departments by creating teams and appointing team leaders• Set client acquisition targets and created teams to successfully achieve targets.• Carried out campaigns for retaining existing clients through incentivized procurement.• Carried out root cause analysis of individual performance of team members and provided targeted coaching for optimal individual performance.• Created meeting agendas and led meetings• Managed performance statistics of multiple departments and reported results to global leaders weekly.• Created call lists to follow up with existing customers and new clients.• Led teams for setting up coaching and recruitment seminars from room set up all the way up to responsibility of participant experience awareness and satisfaction.• Created statistical performance reports of multiple corporate departments for analysis by global leaders.• Worked in liaison with global leaders to adjust team performance as required for intended results.• Resolved breakdowns in real-time through critical improvisation using available resources.• Created documentation for seminars.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.• Strategic relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.• Managed customer requests, general inquiries and complaints through telephonic and face to face interactions.• Responded to customer requests, general inquiries, and complaints in a timely manner.• Set and achieve monthly sales targets. • Created schedules for employees.• Ordered supplies for stores from vendors.

• Root cause analysis of scrap inventory and implementation to reduce scrap• Problem investigation and corrective action for manufacturing processes• Effective use of CMMs to measure and inspect parts• Created and edited engineering drawings using SolidWorks• Data manipulation using MS Excel and Word

• Root cause analysis of scrap inventory and implementation to reduce scrap• Problem investigation and corrective action for manufacturing processes• Effective use of CMMs to measure and inspect parts• Created and edited engineering drawings using SolidWorks• Data manipulation using MS Excel and Word