Asra K. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Ontario, Canada

Oakville, Ontario, Canada

Waterloo, Ontario, Canada

• Organize in-person/virtual social events to promote BlackBerry student opportunities.• Attend, advertise, and work as a keynote speaker at BlackBerry hosted events.• Assist with social media strategy and responding to incoming inquiries.

Ontario, Canada

• Provided support and administered SharePoint Online, OneDrive and Workspaces.• Managed/created technical documentation for SharePoint, Workspaces, and OneDrive.• Used PowerShell scripting for creating/deleting custom themes and enable app catalogue for SPO site collection.• Created/Deleted and customized sites, web parts, document libraries, lists, and views.• Resolved incidents efficiently and effectively, recognizing client’s competency level by providing support appropriately.• Educated the client about the features like durable links, versions, check-out options etc. on the SharePoint site.

Mississauga, Ontario, Canada

• Resolved system performance issues, created files, directories, and changed permissions, etc. • Demonstrated professionalism and courtesy with customers while working to resolve complaints/problems or respond to questions. • Provided daily application support, alerts monitoring, uptime report, performance report, batch processes, basic check on logs.