Passionate and results-driven professional with a Master's in Analytics and a solid background in Service Desk Management. Proven expertise in customer support, incident resolution, and implementing robust security protocols. Recognized for maintaining exceptional service standards and earning accolades from top management. Proficient in ticketing systems, Active Directory, Citrix, and adept at automation using Python.My academic journey has equipped me with a strong foundation in analytics systems technology, statistical analysis, and machine learning techniques. Currently pursuing certifications in AWS Cloud Practitioner and Microsoft Power BI Data Analyst Associate, I am dedicated to staying at the forefront of technological advancements.My career transition goal is to leverage my analytical skills and technical proficiency in a Machine Learning Engineer role. The unique blend of hands-on experience, academic excellence, and ongoing certifications positions me as an ideal candidate for contributing technical prowess, leadership, and innovative thinking to Daily Blends.Excited to be part of a transformative team, I am eager to bring my passion for technology and commitment to excellence to a role that aligns seamlessly with my career trajectory. Let's connect and explore the possibilities of how I can contribute to the success of Daily Blends and make a meaningful impact.