Walmart Chat Support:Navigated 50+ chats daily, resolving customer issues with a stellar 95% satisfaction rate. Navigated 50+ chats daily, resolving customer issues with a Stella 95% satisfaction rate. Proficient in chat support software and customer relationship management (CRM) systems.Quickly assessed issues, guided users through solutions, and seamlessly escalated complex cases, working collaboratively with the account review team and back office for comprehensive resolution. Proven problem-solving abilities with a focus on finding timely and effective solutions for customer issues.Knowledge of Walmart's products, services, and policies, with a commitment to maintaining up-to-date knowledge of company offerings.

• Launched successful freelance truck dispatch business serving 10+ local and international clients.• Manage end-to-end operations from finding loads to monitoring drivers en-route.

• Coordinated logistics and routing for a fleet of 5 trucks and drivers across the USA.• Negotiated competitive rates with suppliers and maximized cost savings.

• Prospected and acquired new clients in the trucking industry, including carriers, owner-operators, and logistics companies, through various sales channels, such as cold calling, email outreach, and networking. • Collaborated with the dispatch team to ensure seamless onboarding and integration of new clients, providing exceptional customer service and support during the transition.• Negotiated service agreements, pricing, and contract terms, consistently meeting or exceeding sales targets.• Conducted market research to identify industry trends, competitive pricing strategies, and emerging opportunities.• Maintained a comprehensive understanding of the trucking and logistics industry, staying up-to-date with regulatory changes and market developments.• Managed and nurtured existing client relationships, addressing their ongoing needs, and ensuring client satisfaction.• Generated and maintained detailed client records, tracked sales activities, and provided regular reports to management.• Acted as a liaison between clients and the dispatch team, ensuring efficient communication and problem resolution.• Contributed to the development of marketing materials, including brochures, presentations, and promotional campaigns to promote the company's services.

• Coordinated production, sourcing, and logistics for textile exports including freight and customs clearance.• Identified new B2B export opportunities through market research and stayed updated on textile industry trends.

Huawei DU MBB 2020 - Rollout ProjectOperations Management:• Supported Huawei Accounts Department for 3 months with documentation by contacting sub-contractors for TSSR and PAT customers, and uploaded it on ERP.• Prepared BOQs on weekly basis for timely project closure.FTTA (Fiber to Antenna):• Successfully executed a transition from fiber-optic to antenna-based services for 4G and 5G deployment, enhancing the customer experience through CPE installation in residential and commercial locations.• Collaborated with RAN and KPI monitoring teams to improve network coverage before CPE deployment.• Installed CPEs in homes and offices, collected data for network quality improvement, and provided training to support and technician teams for network coverage assessment before CPE installation.Customer Experience Management:• Managed clients and customer complaints by contacting and scheduling appointments.• Conducted pre and Post walk tests on customer location to check network coverage issues.• Performed coverage drive outside customer location to collect the network packets.• Installed repeaters on customer locations to improve network coverage.• Generated detailed reports with in-depth analysis to provide effective solutions for customer network issues.

• Conducted drive test on multiple technologies including 2G, 3G, 4G and 5G using various data collection tools and software, including TEMS, Nemo, and Genix, to assess network performance, coverage, and quality. • Performed detailed SSV, SOAR, cluster drives, coverage drives and rectified and resolved swap and other quality issues.• Assisted in troubleshooting and resolving network issues, including interference, coverage gaps, and capacity constraints.• Collected, post-processed, and presented drive test data, including benchmarking and daily reports (SSV, SOAR and customer complaints), providing insights for network improvements.• Implemented drive test routes and schedules, optimizing data collection efficiency.• Conducted field surveys across Emirates to collect data for launching new brand with Spectrums.• Performed network and software upgradation activities with RAN team on test bed before implementing on live network.• Collaborated with cross-functional teams, including RF engineers and network planners, to identify network issues, optimize parameters, and improve overall network performance.• Collected and analyzed data related to call drops, handovers, signal strength, and interference, providing valuable insights for network optimization.• Maintained a comprehensive understanding of wireless technologies, standards, and best practices, ensuring alignment with industry trends and emerging technologies.• Conducted benchmarking tests to compare network performance with competitors, identifying areas for improvement.• Maintained and calibrated testing equipment, ensuring accuracy and reliability during drive tests.• Developed standard operating procedures and best practices for drive testing and data analysis, evaluated results, and made recommendations for network improvements and enhancements.• Assisted in the training and mentoring of junior drive test engineers, ensuring the transfer of knowledge and skills within the team.

• Worked in Network Operations Data Center and supported help desk forcomplaints.• Learned about Network Monitoring through different software like PRTG NetworkMonitoring Network, Palo alto firewall, CUCM, Zabbix Monitoring Dashboard,Wireless LAN controller.• Provided new network connections to new users and implementedtroubleshooting for old users.• Supported Network Configuration and upgradation on Cisco switches, routersand VoIP phones. (Switches like Nexus 7000,5000,2000).• Installed switches and routers on racks in data center, resolved customer queriesand supported the access of data center.

Worked on Solution Architect of Amazon Web Services.Utilized Amazon Compute Services such as AWS EC2, AWS Lambda, and AWSBeanstalk.Worked on Amazon Storage Services, and Network and Content delivery serviceslike:1. AWS Simple Storage Service S32. Amazon Elastic Block Storage EBS3. AWS Glacier & AWS Snowmobile4. AWS VPC & Cloud front5. AWS Elastic load balancing