. Led the design and implementation of advanced implementation practices in Salesforce and Power BI, resulting in a substantial increase in predictive accuracy for admissions forecasting and student success analysis.• Drove process automation initiatives using SQL, and Tableau, achieving a 25% improvement in workflow efficiency and reducing manual intervention.• Delivered actionable insights through customized Power BI dashboards and Salesforce reports, enhancing decision-making and contributing to a 20% reduction in application processing time.• Optimized data governance and compliance by integrating advanced SQL queries and automation, ensuring data integrity across the admissions process.• Mentored and developed junior analysts, enhancing their proficiency in Salesforce, Power BI, SQL, and Python, contributing to overall team success in exceeding operational KPIs.

• Implemented a data-driven approach leveraging Salesforce and Power BI to analyse and evaluate student applications, resulting in a remarkable increase in acceptance rates and a notable improvement in overall applicant experience. • Developed and executed a comprehensive market analysis strategy utilizing advanced Excel and Salesforce, resulting in an impressive increase in admissions from the target market within the first year.• Collaborated closely with Admissions Managers to manage team worklists and priorities efficiently, utilizing Salesforce and Power BI, resulting in a commendable increase in throughput efficiency. • Offered valuable data insights derived from advanced SQL queries and Python scripts that significantly contributed to meeting SLAs, achieving an average improvement in response time.• Ensured effective performance management leveraging Salesforce and Power BI, resulting in a notable decrease in error rates and an impressive increase in overall team productivity. • Interacted proficiently with Agents, Students, and Parents during the Admissions process, averaging 10 interactions to provide comprehensive support, utilizing Salesforce for seamless communication and data management. • Liaised adeptly with internal agencies to promptly resolve escalations, leveraging Salesforce and Power BI, achieving an impressive 80% reduction in resolution time. Maintained a stellar 95% error-free admission rate through meticulous data management and analysis. • Utilized Study Global, Salesforce, and Pega in a methodical manner, along with advanced SQL, Python, Excel, Power BI, and Tableau, to ensure accurate information capture and appropriate processing of applications, thus optimizing operational efficiency and effectiveness.

• Contributed significantly to the training of the organization's Machine Learning structure, leveraging expertise in Python resulting in an impressive 30% increase in technical proficiency across teams. • Enhanced technological capabilities by implementing advanced algorithms using Python and SQL leading to a substantial 25% improvement in prediction accuracy, thus optimizing decision-making processes. • Devised strategic goals and plans leveraging advanced Excel, Power BI, and Tableau to address operational and non-operational issues within the organization, resulting in a commendable 20% reduction in operational costs and a notable 15% increase in employee satisfaction. • Coordinated and mentored employees adeptly, utilizing Salesforce and Power BI to oversee a team of 15 members, achieving an outstanding 95% daily task completion rate and consequently driving a remarkable 20% increase in productivity. • Identified and communicated tools and software issues proficiently utilizing Salesforce, Python, and advanced SQL, while maintaining strict confidentiality as per organizational policies. • Cross-trained proficiently in handling escalations and leading process improvements and played a pivotal role in training new hires for the organization, optimizing team efficiency and performance.

• Effectively addressed and resolved escalations and customer complaints utilizing Salesforce, advanced SQL, and Power BI, achieving an impressive 90% resolution rate within 24 hours and a notable 10% improvement in Net Promoter Score (NPS). • Maintained seamless communication with management regarding the status of troubled customers, leveraging Salesforce to ensure prompt resolution and alignment with organizational objectives. • Executed daily tasks meticulously by strictly adhering to Standard Operating Procedures (SOPs) and predefined guidelines for efficient task management and reporting. • Collaborated closely with the team manager leveraging Salesforce and advanced SQL to address delays or blocks in work due to technical issues, resulting in a commendable 15% reduction in average resolution time, thus optimizing team efficiency and performance. • Promptly reported issues with tools and software to the development team utilizing Salesforce, advanced SQL, and Power BI, resulting in an impressive average resolution time of 48 hours and minimizing operational disruptions. • Maintained strict confidentiality and adhered to all applicable policies, especially those related to securing confidential information, aligning closely with company standards and ensuring data integrity and security in all operations.

• Utilized advanced Excel and ERP tools to conduct bookkeeping tasks meticulously, including entering financial transactions, processing invoices, and reconciling accounts, ensuring utmost accuracy in financial data.• Efficiently managed accounts payable and accounts receivable utilizing ERP tools, processing an average of 100 invoices per week and ensuring timely payments to vendors, thus optimizing cash flow management. • Contributed to the preparation of financial reports leveraging advanced Excel, ERP tools, and data analytics techniques, modifying comprehensive reporting packages to accommodate the growing complexity of organizational financial data, facilitating informed decision-making processes. • Maintained office records and databases proficiently, utilizing ERP tools to oversee employee attendance, customer data, and inventory records, ensuring effective organization and accessibility of critical data. • Provided administrative support to senior management utilizing advanced Excel for drafting reports, preparing presentations, and organizing documents, thus facilitating efficient decision-making and communication processes. • Scheduled and coordinated meetings, appointments, and events adeptly, leveraging ERP tools to ensure adherence to office policies, including safety, security, and confidentiality, optimizing office operations and productivity.