Managed pivotal accounts generating a total revenue of AED 2.8 million in FY 2022 with upwards of 8% increase in revenue from new clients and products FY 2023Oversaw the entire procurement lifecycle, encompassing the creation and execution of purchase orders, contract negotiations, and supplier relationship management.Achieved a notable 30% enhancement in overall supplier delivery time and response. Contributed to strategic sourcing initiatives, leading to reduction in purchasing costs and driving the profits higher. Engaged with current and prospective clients to foster existing relationships and uncover new business opportunities.A portion of our client base includes : ASYAD (OMAN DRY DOCK), PETROFAC SAMSUNG, ROP (ROYAL OMAN POLICE), CPP (CHINA PETROLEUM PIPELINE).

Conducted contract negotiations with international partners, ensuring strict adherence to export regulations.Headed the export sales division for industrial valves and actuators. Discovered novel business prospects through networking events, cold calls, and other lead generation initiatives.Enhanced the organic search rate by 35% and increased the click-through rate (CTR) by 22% with the implementation of digital marketing, SEO, and online promotional strategies.

Sourced appropriate talent for available opportunities from clients.Managed all client requirements for both technical and non-technical employee operations throughout the United States.Worked closely with hiring managers to devise strategies for efficient recruitment, leading to a 20% improvement in streamlining job contracts.Conducted thorough resume analysis in alignment with job specifications to ensure precise candidate selection.

Conducted assessments and pinpointed vehicle issues utilizing on-board diagnostics and OEM software.Secured an average 8% reduction in the final price from suppliers for raw materials, spare parts, and consumables through negotiations.Exhibited professionalism and courtesy when addressing customer complaints, problems, or inquiries.Contributed to strategic sourcing efforts, leading to an overall 10% reduction in purchasing costs.

An apt Service Engineer addressing technical issues and ensuring customer satisfaction but also identifying and capitalizing on sales opportunities. With a customer-centric approach, I leverage my technical knowledge to articulate the value of products and services, effectively closing deals and fostering long-term client relationships.Well-organized Service Advisor proficient in efficiently scheduling service appointments, welcoming customers in a prompt and friendly manner, acquiring accurate vehicle information, and documenting customers' vehicle concerns clearly and precisely on the repair order.Conducted proactive surveys and gathered data on issues related to KTM bikes, systematically compiling information for product enhancement.

Guaranteed the delivery of exceptional service to customers, maintaining the elevated standards synonymous with the BMW brand.Supervised the complete warranty process, from the initiation of claims to their resolution. Conducted thorough technical inspections of vehicles to ascertain eligibility for warranty coverage.Collaborated closely with service and technical teams to comprehensively understand and diagnose vehicle issues.