Faiz Ulla K. Email & Phone Number

Bengaluru, Karnataka, India

Role Summary:Managing HR operations, handling End-to-End recruitment (both in-house and for externalclients), oversee HRBP activities, managing office admin activities including workspace.Responsibilities:* Manage and oversee the entire spectrum of operations for talent acquisition / recruitment and HR management, with an 80% focus on recruitment and 20% on HR management, including HRBP activities.* Skillfully navigate the full recruitment life cycle, from vacancy identification to on-boarding, while also handling HRBP responsibilities.* Manage end-to-end recruitment activities:a) identifying and analyzing vacanciesb) sourcing strategiesc) drafting job description (JD)d) jobs postings and mass emailse) profile sourcing (job applications, job portals, database, social media sourcing, references, networking groups etc)f) candidate screeningg) interview scheduling and coordinationh) candidate interviewingi) salary and offer negotiationj) offer letter release and follow upsk) employee reference and background checksl) new employee on-boarding support (induction and orientation) m) candidate management.* Effectively fulfill diverse hiring needs by catering to both IT and Non-IT requirements for both in-house and client requirements (internal and external recruitment).* Handle cross-functional recruitment efforts for entry, middle, and senior levels positions for clients from all major industry sectors.* Develop and execute comprehensive recruitment strategies, demonstrating flexibility and agility in adapting recruitment and hiring strategies to diverse industry needs and understanding the intricacies of different job roles* Collaborate with clients’ hiring managers and stakeholders to understand their staffingand recruitment needs, including identifying job role, necessary skill sets, experiencelevels, and expected time frames for filling positions and develop tailored recruitmentstrategies to effectively address their requirements

Bengaluru, Karnataka, India

Job Summary:Efficiently managed six different departments, including supply chain and logistics operations,while overseeing order management, warehouse operations, and inventory management.Job Responsibility:* Department Management: Successfully managed end-to-end efficient and effective functioning of six different departments, including supply chain and logistics operations – (01) Warehouse; (02) Logistics and Order Management; (03) Customer Care; (04) Technical Support; (05) Order Return, and (06) Production Department.* Order Management: Oversaw the processing and fulfillment of customer orders in a timely and accurate manner. Ensured order accuracy and resolved any issues related to order discrepancies.* Warehouse Management: Strategically planned and organized the layout of the warehouse for optimal space utilization. Implemented efficient storage and retrieval systems to ensure smooth inventory management. Oversaw the receipt, inspection, and storage of incoming goods to maintain accuracy and minimize errors.* Inventory Management: Supervised inventory levels and coordinated with procurement teams to ensure optimum stock levels and to avoid stockouts. Regularly conducted stock audits and cycle counts to maintain accurate inventory records. Implemented inventory control measures to reduce shrinkage and losses.* Order Packing: Supervised the order packing process to ensure that products were packed securely and according to company standards. Implemented packaging guidelines to minimize damages during transit.* Courier Booking: Coordinated with courier services (India Post, BlueDart, Aramex, FirstFlight, Delhivery, etc.) for timely booking and dispatch of customer orders. Negotiated contracts with courier companies to secure cost-effective shipping rates.* Courier Payment (COD) Collection: Ensured the collection of Cash-on-Delivery (COD) payments from courier partners and reconciled the payments with the finance team.

Bengaluru, Karnataka, India

Job Responsibility:* Order Management & Fulfillment* Procurement* Purchase Orders* Vendor Management* Shipment Management* Return to Origin [RTO] Consignment Handling* Inventory Management* Vendor Managed Inventory [VMI]* Customer Ticket Query Escalations & Resolutions* New Vendor Signup Co-Ordination* Vendor Awareness & Education* Product Catalogue Correction & Development* Vendor & Courier Payment Co-Ordination* MIS Reports Database Maintenance

Bengaluru, Karnataka, India

Job Responsibility:* Procured fitness equipment as per customer requirements* Negotiated the pricing of the products with different vendors/suppliers* Generated Purchase Orders (PO)* Kept all transactional records* Regularly tracked delivery of products with transporters* Ensured COD (Cash on Delivery) payments by customers on delivery* Inventory management and product catalogue management

Bengaluru, Karnataka, India

Job Summary:Conducted call and chat quality audits and provided constructive feedback for Dell agents, ensuring compliance with predefined standards, while also coordinating calibration sessions.Job Responsibility:* Monitored Calls of Dell Agents for Quality: Performed quality audits and evaluated agents based on predefined quality metrics and guidelines by monitoring recorded calls and chats.* Provided Feedback for the Audits: Conducted detailed audits of agent interactions and provided constructive feedback to improve their communication, technical skills, and customer handling.* Managed Joint Calibration Sessions: Organized and facilitated joint calibration sessions with QA team members to ensure that all team members were aligned with the same evaluation criteria to render consistency in evaluating agent performance.* Attended Call Conferences with Client Managers: Participated in call conferences with client managers to discuss performance trends, improvement strategies, action plans, audit form changes or enhancements etc.* Used Web Resources & Knowledge Based Applications for Technical Research: Utilized various web resources, knowledge bases, and applications to conduct technical research and stay updated with Dell products and services.* Training and Supervising New Hires: Coordinated training sessions for new hires to familiarize them with auditing process and best practices.* Root Cause Analysis: Conducted root cause analysis for recurring issues and worked on implementing corrective and preventive actions to minimize quality deviations.