· Process critical vessel registrations for clients across the globe, following tight deadlines· Successfully apply new technology processes to improve timeliness and accuracy· Effectively handle multiple tasks from other departments and client requests, helping register over 3,000 vessels under the Liberian Flag· Experienced with maritime enterprise information systems· Diligently produce high volumes of certificates with high accuracy and customer satisfaction· Expertise and familiarity with various related and dissimilar certificates

· Recorded and organized data from incoming mail into the customer relationship management system (CRM)· Sorted government and politician petitions for management to use for future references· Accurately recorded money totals in order to calculate donations and profits

· Helped customers find items and answered inquiries to provide quality customer services· Quickly and accurately scanned items for purchase checkouts· Managed inventory of all incoming and outgoing items