Khang Phan Email & Phone Number

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

• Partnered with business stakeholders across multiple departments and geographical locations to understand, analyze, and document business processes and user defined requirements.• Partnered with business stakeholders to set clear requirements to reach goals and milestones.• Works closely with project managers to ensure business process and requirements are sufficiently and clearly documented to drive successful delivery.• Led strategic goal setting discussions to understand high level expectations.• Defined project scope to include objectives, budget, added value and benefits.• Facilitated cost and effort estimation sessions with developers, finance, and third-party solution providers.• Managed and supervised adherence to defined requirements and changes throughout project lifecycle.• Ensured delivery of high-quality solutions to the business.• Defined project scope to include objectives, budget, added value and benefits.• Managed and supervised requirements and changes throughout project lifecycle.

Eden Prairie , Mn, Us

• Provided high quality analytics solutions for both payer and provider markets • Presented analysis, results/recommendations to business stakeholders in a timely, consistent and accurate manner.• Lead Analyst supporting online web and mobile Patient Portal application.• Recommends and implements improvements to reports and dashboards.• Led complex reporting and analytics projects.• Ensured completeness, timeliness and quality of information.• Provided subject matter expertise on data elements and report content related to the user profile statistics.• Used analytical skills to design, develop and maintain reports, dashboards and visualizations that provide insight to internal partners and business stakeholders.• Interpreted reports and analyses to make recommendations for internal and external audiences.• Led complex reporting and analytics projects, including managing meetings and project plans.• Worked with clients and business partners to create use cases and build supporting documentation.• Worked with technology teams to investigate system performance and data issues.• Developed a sense of urgency when key deliverables are jeopardized; facilitate problem solving and meetings to address obstacles.• Assisted with ongoing support and served as a Subject Matter Expert for online patient portal application.

Las Vegas, Nevada, Us

Business analyst on award winning Jackpot Xpress slot jackpot processing suite to simplify and streamline casino procedures, Jackpot processing kiosk, and casino cage software.• Exercised discretion and independent judgement identifying business and technical requirements for business systems, cash access products, compliance products and back-end financial systems.• Integrate with 3rd party applications to improve workflows.• Tracked priorities, activities, issues, and progress of assigned projects.• Customarily reviewed, analyzed, and evaluated business systems and user needs.• Authored detailed descriptions of user needs, program functions, and user interface specifications.• Developed use case-based specifications to capture business requirements.• Managed functional and non-functional requirements artifacts through all development and Quality Assurance iterations.• Facilitated requirements analysis sessions with project stakeholders and project delivery teams.• Collaborated with project managers, developers, and testers to ensure traceability of requirements through the software delivery process.• Identified and managed changes to requirements, priorities, and participated in the change management process.• Served as liaison between user community, vendors, and IT as necessary.• Assisted QA Team with test case creation as well as continuous improvement and User Acceptance Testing (UAT).• Provided ideas and suggestions for new products, services, technology, and processes.• Actively interfaces with vendors and executed appropriate project activities, such as business requirements, procedures, products, and technical specifications.• Assisted with ongoing support and served as a Subject Matter Expert for three casino financial solution software.

Chicago, Il, Us

- Manages the implementation of corporate projects involving new systems and functions, and enhancements to existing systems and functions. Implementation responsibilities of medium to large size projects include: - Collaborate with business users to understand the business needs. - Define and document requirements and develop the business case. - Work with technical staff to complete the analysis and design. - Produce and manage a project plan. - Coordinate the testing to ensure technical and business resources are available and appropriate. - Manage cross functional teams, while representing and advocating functionally for department. - Document the test plan; work with the business users to complete the test cases. - Work with the business users on staff training - Provide post implementation support.

Chicago, Il, Us

- Directly assisted Department Manager to ensure Department needs are met.- Develop and execute marketing strategies to compete with other like-products on the market.- Trained staff regarding proper workflows, processes, and system functionalities.- Organized facilitated training for external contracted employees located out of state to cover product changes for new plan years, discuss Marketing and promotion strategies, workflows, and system capabilities.- Assist displeased consumers who have requested escalation of their inquiries, providing viable options and positive resolutions to diverse situations presented.

- Oversee overall management and day-to-day operations and activities. - Worked directly with restaurant owner and Head Chef to implement new menu items.- Effectively communicated with product vendors to ensure profitable inventory. - Managed all employees and trained staff while creating a Marketing strategy and building a database to initiate customer relationships. - Prepared staff schedules and performed basic bookkeeping tasks.- Maintained high standards of food, service, health and safety, and customer satisfaction in one of the top Japanese Restaurants in Colorado. - Plan and customize specialized meals and drinks menu for VIP customers.