As the Head of BizRisk Vietnam at Lazada, I lead a team of risk analysts and specialists to protect the company from fraud and compliance risks. I am strategic and proactive in developing and implementing risk mitigation and fraud prevention policies and procedures, as well as ethical and caring in resolving incidents and ensuring customer satisfaction.I have 8+ years of experience in Enterprise Risk Management, working with leading companies such as Grab and Uber in the e-commerce and ride-hailing sectors. I’m not only skilled in data analysis, critical thinking and automation but also well-versed in technical topics such as bot/crawler/simulator, which enable me to deliver impactful results and solutions for my organization and stakeholders. I am passionate about learning and improving myself, and I have a healthy sense of humor that helps me cope with challenges and stress.