• Adept at cost control and analysis, pricing structure, and opportunity identification.• Authorizing position requisitions, hiring, monitoring labor expenses in correlation to revenue, working capital and ensuring the accuracy of team member’s payroll records.• Maintaining a working knowledge of federal and state regulations.• Ability to plan investment strategies and capitalize on current market trends.• Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, compensation, inspections, and inventory audits.• Manage business operations by allocating resources, scheduling deliverables, delegating daily responsibilities, and designing processes, policies, and procedures that advance continuous improvements to operating logistics and workflow.

• Responsible for the preparation of disclosures and legal documents required by law.• Keeping abreast knowledge on current regulations and compliance pertaining to real estate.• Handled transactions for consumers who wish to buy, sell or lease residential and commercial properties.• Experienced in negotiating the terms of the purchase contract as well as writing and implementing legal sales contracts, provide comparative market analysis on properties with consideration for market pricing, size, age, condition, amenities, and location.• Cooperated with appraisers, escrow companies, lenders and home inspectors.

* Troubleshoot and resolve service impairments related to; roaming (domestic and international), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elements. * Responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network.* Troubleshoot call and digit-by-digit routing translations as well as dialing plans * Compiling and analyzing data, creating reports, providing information and recommendations regarding function specific policies; tracking of processes & activities.* Handle multiple priorities simultaneously and Provide technical/analytical support to one or more departments

* Maximum coverage availability for our customers. * Performing remote testing of telecommunications facilities to isolate problems; and maintaining NOC procedures and equipment records* Perform duties with little supervision, and work with my field technicians to resolve issues. * Utilize our real time tool (RTT) to analyze network coverage to ensure contiguous communication and network integrity. Other tools I utilize include: Remedy ticketing system, LTE tool, SANE, VSM, XING, BSM, Windows XP/Vista/7, UNIX, 5ESS, SS7, MTX and other software/OS that pertain to my job. * Demonstrates knowledge of the following technologies and platforms: Lucent (ECP, 5ESS, OMP), Nortel (BSC, BTS), Compaq HLRs, and Motorola (EMX, CBSC) databases * Telecom experience including: T1, DACS, ISDN, LAN/WAN, TCP/IP. * Knowledge of data communication, operating systems and applications, telecommunications, and computer support. * Working with field and switch technicians to resolve issues in a timely manner. * Computer support that includes troubleshooting hardware and applications. * Monitor and troubleshoot sites during our maintenance window and also during prime work hours.

* Meet and exceed quota/revenue target for net activation's, customer renewals, accessories, handsets, and enhanced services. * Work closely with B2B and Enterprise sales managers to provide business solutions. Liaison to American Airline’s corporate employees.* Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. * As a key holder I was responsible for daily opening/closing and knowledge of all store functions. * Perform rate package evaluations and propose solutions that best benefit the company and the customer.* Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.* Assisted my customers with various issues they encountered with their phones, software, or network related problems * Remain current on all wireless products, services, industry and competitive trends * Worked closely with my peers to resolve customer issues, I served as the “go-to” person

* Performance Appraisal for 2008 I received LEADING. * Ranked #1 CSR for central district for data sales. * Ranked Top 10 CSR for accessory sales in south region. * Ranked in top CSR for month over month for best in the data sales and the accessory sales. * PDA supports, Blackberry Enterprise Server, Microsoft Exchange Server. * Small business supports, Billing, Price plan. * Product Inquiries, Returns, Defective Products, Order Status and Tracking * Promote and Maintain Customer Satisfaction* Service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades.* Assists in the administrative functions of the store, including cash management and asset protection of store inventory* Train other Customer Service Representatives * Increase market share substantially through customer awareness.

* Explaining Verizon and Verizon Wireless company policy* Setting up PDA and Air-card, setting up enterprise E-mail * Going over Verizon Wireless first bill* Demonstrate customer post sale extra features Ex. V-cast, MMS, Web 2.0, Ringback tones* Educate potential customers about the benefits and competitive advantage of Verizon Wireless * Hiring and training new employees

* Work schedules, authorizing position requisitions, hiring, monitoring labor expenses in correlation to revenue, and ensuring accuracy of team member’s payroll records.* Establishes and maintains a positive atmosphere which ensures the highest level of team performance and guest service while enforcing and complying with safety procedures and guidelines.* Manages inventory, product display, product creation and orders from onsite warehouse.* Maintains and tracks revenue and/or expenses; Tracks sales data, budget, and revenue.* Managing multiple customer accounts.

* Ensures compliance with all policies and procedures related to safety, loss prevention and standard operating procedures* Responsible for execution of store audit and compliance procedures with regard to asset controls, freight flow documentation processes, and Loss Prevention assessments* Establishes staffing needs and drives the recruiting, interviewing, hiring, and training for associates* Manages and drives business performance in areas of responsibility to consistently meet or exceed established goals and objectives in program metrics, profit & loss results, productivity, efficiency, etc.* Opening and closing procedures, monetary assets and the customer experience