Director - Ford Academy Vietnam
• Headed all of Sewells MSX's engagements with Ford Vietnam and coordinated with Ford Asia Pacific and later Ford International Market Group to make a meaningful contribution to the client and its dealer network's business• Recruited and developed a local Academy team of 10 senior trainers, coaches and consultants both in Hanoi and HCMC to deliver Academy's annual Scope of Work within a budget and to ensure profitability• Oversaw scheduling and managed execution of the training… Show more • Headed all of Sewells MSX's engagements with Ford Vietnam and coordinated with Ford Asia Pacific and later Ford International Market Group to make a meaningful contribution to the client and its dealer network's business• Recruited and developed a local Academy team of 10 senior trainers, coaches and consultants both in Hanoi and HCMC to deliver Academy's annual Scope of Work within a budget and to ensure profitability• Oversaw scheduling and managed execution of the training, assessment and development services in Vietnam on a day-to-day basis, managed and motivated team within a quality control and performance management framework• Oversaw the development and implementation of a contemporary curriculum of people development, process compliance and financial performance interventions, ensured the support and reinforcement of the integrated Academy model, in-line with regional direction• Pioneered digital sales and marketing courses for Ford Vietnam staff as well as all Dealer Principles and Sales Managers, first market in the region, as well as delivered all other sales, service and product trainings • Introduced and customized newly developed Ford Guest Experience processes for both Sales and Service, from early immersions to pilots and actual implementations at all dealers in the network Show less