• Led DesignOps and managed designer workflows for a team developing healthcare management and environmental solutions• Designed core features for Rappid, an AI-powered healthcare management system optimizing medicine and equipment replenishment for clinics• Spearheaded UX/UI design for Environmed, a city-wide trash collection system, improving urban waste management• Revamped Amtech's brand identity, creating cohesive branding materials including logo, website, videos, and marketing collateral

- Developed and delivered design training programs (Design Thinking, UI/UX for Mobile Apps, Usability Testing, etc.) to 300+ students, with 70% securing full-time roles within 6 months of graduation.- Revamped curriculum with user-centered design principles, leading to a 40% improvement in student project quality and creativity.- Mentored students in various design tools, with 80% proficient in Adobe XD, Figma, Sketch, or similar platforms.- Achieved consistently high student satisfaction scores, with 90% of students rating the quality of instruction as "excellent."- Provided design training to 10+ enterprise teams, resulting in 70% adoption of innovative design principles in their projects.- Implemented cost-saving strategies that led to at least 20% reduction in design-related expenses for enterprise clients.- Enhanced cross-functional collaboration, leading to improved efficiency and communication in enterprise design teams.Training programs: Design thinking for Enterprises, UI-UX for iOS App, UI-UX on Flutter, Usability Testing methodologies, Basic/Advanced UX Laws for Products, Designers vs Developers: Creative Collaboration, UI-UX for Bussiness Analytics (BA)

- Managed designer workflows and implemented DesignOps to enhance team efficiency.- Designed core features for MSP+, an internal AI system that assists Samsung developers in troubleshooting cloud infrastructure issues, improving operational efficiency.- Improved OPUS X, an award-winning Samsung design system recognized for its user-centered design.- Collaborated with cross-functional teams to conduct user research and usability test to boost user satisfaction and reduce troubleshooting time.

- Led the design and implementation of a comprehensive design system to support 10+ new products, ensuring consistency and reducing design overhead by 20%.- Conducted usability tests and heuristic evaluations, leading to 30% of recommendations directly improving user satisfaction scores.- Improved interfaces by addressing user pain points and conducting A/B tests, resulting in a 25% increase in conversion rates, lower bounce rates, and higher engagement.- Crafted user-friendly microcopy for in-app interactions, resulting in a 60% increase in user engagement and a 40% decrease in support inquiries.- Collaborated with cross-functional teams (support, engineering) to create user-friendly knowledge base articles and optimize product documentation, halving user onboarding time and increasing user satisfaction.Products launched: Cloud Portal, GPU Server, Object Storage, Cloud Guard, Cloud VA, Cloud WAF, Disaster & Recovery service, FPT.AI Chat, FPT Data Fusion, FPT.AI Reader, FPT.AI Text-to-Speech, API Management, etc.

- Developed and maintained a consistent Design System, reducing design and development turnaround times by 40%.- Conducted 10 user interviews, surveys, usability test and A/B test to gain in-depth insights into user needs and challenges.- Organized 7 brainstorming workshops, generating innovative ideas that directly addressed key research findings.- Delivered 15 wireframes, mockups, and clickable prototypes on various platforms.- Audited designs to met WCAG AA 2.0 accessibility standards, achieving a 30% improvement in overall accessibility compliance.- Designed responsive web applications, resulting in a 20% increase in mobile user engagement and a 15% reduction in bounce rates.

- Established and maintained a cohesive design system, reducing application development time by 40% through reusable UI components.- Streamlined the design and development handoff process, addressing accessibility issues, and reducing annual costs by $3,000.- Conducted user research (interviews, surveys, design sessions) to inform product design decisions. - Delivered wireframes, mockups, and clickable prototypes for UX research and A/B testing procedures.- Redesigned all assets to meet WCAG AA 2.0 accessibility standards and ensure responsiveness, improving accessibility by 50%.- Migrated content creation to Google Slides & Canva, reducing collaboration time and formatting errors by 30%.- Refreshed brand identity and website content, leading to a 20% increase in user engagement.

- Worked with Boston Department of Psychology to prepare internal concept and educational materials.- Created wireframes, high fidelity prototypes to present digital psychotherapy products concepts.- Improved traffic and engagement rates by 25% for an online psychology testing platform by redesign user flows and website.. - Collaborated with copywriters and creative director to finalize designs system, mood and tones across various media & platform.

- Designed and developed custom web projects for fashion businesses and professional practices. - Formulated an effective, responsive design and convert it into a working Wordpress theme and plugin.- Secured websites, assuring their confidentiality, integrity and availability.

- Worked with board of directors to develop and organize themed exhibition or gallery showcase. - Installed and uninstalled artworks and assisted with event set-up.- Designed flyers and banners for upcoming exhibitions and shows. - Effectively managed all collections and exhibits for a large gallery complex.- Administered consignment agreements, artist and partners contracts, insurance certificates, invoices, receipts, art inventory, and contact database.

- Deployed ELK Stack to replace Splunk, reduced company annual cost by $38,000.- Developed Black Box Security test environments & conducted tests as part of penetration testing team for precautionary measures.- Researched and implemented company-wide surveillance system or security solutions for enterprise clients.- Tested and reported on website traffic and performance with an emphasis on security and compatibility.- Researched, designed and developed website or interface mock-ups for enterprise clients.

- Photograph and document multiple events each week.- Prepare images for print and web, then archive and send to publication.- Designed editorial content; curated and segment editorial content to increase engagement and page growth by 30%.- Created content, designs layout, landing pages for university magazine, local events, and social media,- Create illustrations, design info graphics, advertorials and sales materials.

- Trained and managed CMS users/content providers.- Created and improved standards-based Web style guidelines.- Increased website usage and usability by 30%, using analytics to determine content and site organization updates.- Designed HTML ads, banners and newsletters for social media campaign.- Developed and maintained custom codes for Shadowboxes, Slider Carousals and CSS Grids.

- Worked with a team of detectives and lawyers focused on investigating computer devices or digitized evidences sometimes in tandem with local police forces.- Preserved, harvested and processed electronic data according to the firm’s policies and practices.- Assisted in the development of the Electronic Records Archives to deal with the complicated challenge of managing, preserving and allowing access to electronic case records.

- Increased front-end efficiency by 60%, transferring client websites over to Wordpress while brand-associated them to maintain enterprise standards.- Coded custom Wordpress theme and template for clients using HTML, CSS, PHP, and Bootstrap framework.- Notable clients: Latinsquares, Dextravity, Vietwriter, Hodeco Travel Group.

- Demonstrated success selling high-end integrated security solutions including access control, firewalls, surveillance systems,commercial and residential alarm systems. - Designed security assessment and analysis programs for 50 affiliate examiner offices.- Assisted in establishing new inventory management & shipping processes for shop inventory, resulting in lower product refund rates and higher customer satisfaction.