Khanh Nguyen Email & Phone Number

Seattle, Washington

Greater Seattle Area

Project Manager supporting SMB GTM Team on product launches, marketing moments, industry events

Seattle Children’s HospitalThe ServiceNow Configuration Management Database (CMDB) provides a single system of record for IT and enables full visibility of system applications, services, and infrastructure. Generated and monitored operational and health reports, status reports, issues/risks and resolution plan and reported out to senior leadership management.Managed relationship with key stakeholders to collaborate on project on-boarding to CMDB, issue resolution, reporting requirements, and ongoing support. Conducted brown bags to drive adoption of CMDB through educating other department stakeholders on how to leverage and utilize CMDB.Collaborated with CMDB Discovery Analyst to define new CI types, required and optional attributes, relationships, monitor and resolve incident ticket items.

Microsoft - Office MarketingBuilt original PMO framework, process, and templates and provided PM support for Key Office moments/launches. Built and evangelized conductor process and playbook/resources.Supported Office Marketing Fiscal Year Rhythm of Business ROB Planning. Supported Office Monthly Business Reviews with CVP, GM & Directors, engaged with area leads to prepare content and summaries of business performance.Supported Office monthly roadmap planning and prioritization.Trained and supported senior business managers in charge of operations for field/sales, marketing, and engineering.

F5 NetworksSalesforce Configure Price Quote PMA CPQ, or Configure, Price, Quote software, is a sales tool for companies to quickly and accurately generate quotes for orders.IT PM lead for CPQ integration with Salesforce. Coordinated and managed stakeholders across CPQ implementation vendors, Salesforce engineers, business analyst, test team, architect, and business owners. Managed budget, timeline, scope, and issues/risks tracking.

Bill & Melinda Gates FoundationDrove gap analysis for disaster recovery plan and process through identifying current state, gap areas and pain points and provided recommendations for improvements and next steps. Drove requirements gathering with business and IT stakeholders, defined current process state and engaged with vendors for solution selection. Led cross-functional project team to refresh and upgrade servers through collaboration with IT service delivery, operations and application teams.

Cedar Grove & Emerald ServicesFacilitated IT & Business Workshop to assist leadership in defining business goals and priorities to frame IT Strategy to support operations.Created as-is business process flows, interviewed employees across the company to understand existing system and process pain points, developed recommendations to address pain points, and made strategic recommendations for future IT implementations.

E2E project lead and solution manager for multiple multi-million dollar projects (SDLC envisioning to deployment) enabling new customer experiences, offers and IT solutions for Volume Licensing product and service launches in Microsoft Commerce.Skilled at defining E2E experiences for order, fulfillment/provisioning and deployment of online services in Volume Licensing / Commerce space.Drove business analysis, project assessments and activities supporting fiscal year financial planning.Owned and managed business requirements (BRDs), scope, user scenarios, schedule, financials, and issues/risks.Facilitated envisioning workshops with cross-functional stakeholders to build business charters with relevant ROI and KPIs, business requirements and user scenarios. Partnered with engineering leads to land on design and support bug triage resolution to gain sign-off during test phase. Partnered closely with UX researchers and designers to create storyboards and wireframes, leveraging UX research data for future design feature enhancements.Successfully drove cross-functional alignment on highly contentious and high risk topics, including requirements and design trade-off conversations.

MicrosoftSystems Integration & TechnologyOEM Activation 3.0 Digital Supply Chain, Solution Manager Partnered with team to deliver a transformative enterprise digital supply chain platform supporting Windows 8 launch, utilized by over 170 OEMs with over $250M annual revenue.Owned solution management accountability for complex and critical functional areas including Replacement & Services Scenarios, Business Intelligence and Reporting, Monitoring Improvements, feature enhancements, and “Win Next” scope.Successfully drove cross-functional alignment on highly contentious and high risk topics.Owned and managed requirements, scope, issues/risks, and BRDs. Successfully ensured requirements integrity was maintained through reviews of functional specifications and collaboration on test plans, test cases and supporting documentation.Managed partnership with various cross-functional stakeholders including engineering, testing, and various business groups across OEM space throughout SDLC.

Puget Sound EnergySystems Integration & TechnologyTrading Operations IT Support, SAP Business Warehouse Developer for Large Utility CompanyOwned technical specifications, SAP configurations, testing, QA, and deployment activities for an SAP BI implementation (testing coverage included unit, assembly, and UAT).Drove tight engineering alignment with upstream requirements by partnering with the Solution Manager and SAP Engineering Leads to translate reporting requirements into technical design.Developed SAP business data warehouse objects including write-optimized DSO, standard ODS, InfoCubes, and MultiProviders.Owned and developed various BI user guides and training documentations including SAP Master Data Catalog and SAP BI User Guide for tools that automated SAP BI tasks.

MicrosoftManagement Consulting Strategy Projects, Business Strategy AnalystResearched and synthesized data to generate strategic insights and patterns, created slides and presentation for executive level clients, and presented materials to executive management.Strategic content enabled client to achieve competitive edge over competition and help drive executive-level decisions and strategy around products and services.Conducted in-depth research across various technology topics such as mobile data collection strategy and usage, insight and overview of mobile semiconductor/silicon industry, and comparative analysis of search engines on Android platform.

Foster School of BusinessCenter for Leadership & Strategy ThinkingUniversity of Washington- SeattleProvided program support to Director of Center for Leadership & Strategic Thinking with demonstrated ability to drive special event planning, improve current processes and procedures, and meet demanding deadlines. Led data migration efforts to SharePoint portal to align with center’s data consolidation strategy.Drove change management and user adoption of new technologies via creation of SharePoint portal user manual.

Vertical Industries and Embedded Windows TeamDeveloped a series of application demo scripts for core application transactions linked with customer personas for Microsoft Point of Sales project.Developed training and user guide content for both internal Microsoft and external customer audiences.Created and presented FAQ paper detailing Feature PM role through series of team interviews.

Windows Embedded Solutions TeamDrove collaboration with engineering, developers and other PMs to clarify project objectives, requirements and business priorities to ensure design/solution aligns with business needs.Navigated functional specification through brainstorming, first draft, 1:1/team reviews, and sign-off.

Led the design and implementation of Microsoft SharePoint portal site (v1) in effort to support IT strategy of information consolidation and collaboration across different organizations.Provided technical support to 300+ users and ensure proper maintenance of workstations, printers, and peripherals.Demonstrated capacity to identify root causes, direct users to resolutions, and articulate complex technical concepts to users of varying technical skills.

Ba, Information Systems

Education record