Khanh Phan Email & Phone Number

• Maintain business application servers from update to maintenance for various departments - Law Enforcement, Archive, Public Safety, and GovQA• Assist with resolving departments ticket trouble shoot issue• Manage and digitalize record storage from hard copy with FEITH• Monitor public database records for other departments

Atlanta, Georgia, United States

• Collaborated with teams of developers to design and build responsive full stack web applications using agile best practices• Built semantically structured and responsive full stack web applications for mobile and desktop devices per various client requests

• Collaborated with IT Team to managed and optimized relational databases to ensure data accuracy, integrity, performance, as wellset up preventive measure• Developed and maintained SQL queries for data extraction, transformation, and loading (ETL) processes• Created interactive and visually appealing dashboards and pivots using Tableau and Power BI for management, clients,and stakeholders to monitor key performance indicators (KPIs)• Applied agile methodologies like SCRUM to lead team project from start of implementing to finish production• Developed and implemented data quality checks and validation processes for insurance, health care benefits, and payroll• Conduct audit as well problem solve data driven solution for discrepancies, conflicts, and any errors related to client data• Conduct in-depth data analysis to identify trends, patterns, and insights, contributing to strategic decision-making• Responsible for processing HRIS system with Workday transactions, SAP transactions and ensure the system’s continuousmaintenance updates• Highly organize multitask-er and proactive to learning new technologies and techniques to enhance development skills

• Partner closely with client contacts and brokers to ensure their health benefits, audits, and payroll process is done in a timely and accurate manner • Turning data into insight and recommendations for action as well as maintain documentation of projects procedures, deadlines and various request from the client• Work with HR, finance and IT to maintain and improve the HRIS, including configuration, end-user access, security, and systemefficiency• Utilized data analysis tools to extract, analyze, and present key performance indicators (KPIs) for clients, managements, and team • Evaluating business procedures, anticipate areas for improvement, and developing and implementing solution• Developed and maintained complex Excel models to analyze financial data and support strategic planning initiatives• Conducted detailed business process analysis to identify inefficiencies and areas for improvement, resulting in a 10% increase in operational efficiency

• Consultant for manager in data analyst, property investment, and mortgage lenders• Oversee daily operations, ensuring efficient workflow and adherence to quality standards. • Collaborate with team members to develop and implement strategies to achieve departmental goals • Compile yearly business data for presentation to the team and manager on improvements • Collaborate with government official on property ownership, deed and resolve any documentation needed• Responsible for ordering appraisals, inspections, title searches, home mortgages, house inspection and house maintenance relating to buying/selling of homesProjects: -Data/Business Analyst (2017-2020)-Housing Investment (2018)