Khánh Phan Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Phu Nhuan, Ho Chi Minh City, Vietnam

- Process post application & sales process with internal stakeholders to facilitate smooth delivery of customer service and sales.- Act as Customer interface with Service Delivery - Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately.- Contribute by active participation to identify work improvement to automate, centralize, migrate to ensure high efficiency in servicing customers. Eliminate non value added work without increasing risk to bank.- Stay vigilant and identify operational risks based on people, process, systems and external arising from fraud , unauthorized activities, error, omission , inefficiency, system failure and external events- Assist in the operational activities of the department so as to maximize the efficiency, effectiveness and productivity of the department. Ensure that the service level (SLAs) with the businesses are consistently met and that customer service levels are of a continuously high standard.- Work in liaison with related parties in the aspect of operations-related matters. Coordinate and ensure customer’s complaints and feedback are investigated, addressed, and reported to the related parties.- Training, learning, and growth in knowledge of one’s job scope. Learning through feedback from surveys, peers, and experiences. Carrying out day to day OPS processing/operational activities/ duties to my best abilities as assigned by the supervisor.

- Assist in the operational activities of the department so as to maximize the efficiency, effectiveness and productivity of the department. Ensure that the service level (SLAs) with the businesses are consistently met and that customer service levels are of a continuously high standard.- Work in liaison with related parties in the aspect of operations-related matters. Coordinate and ensure customer’s complaints and feedback are investigated, addressed, and reported to the related parties.- Training, learning, and growth in knowledge of one’s job scope. Learning through feedback from surveys, peers, and experiences. Carrying out day to day OPS processing/operational activities/ duties to my best abilities as assigned by the supervisor.- Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.- Ensure that transactions are executed in accordance with the established procedures and standards.