Khanh Ha Email & Phone Number

Adelaide, South Australia, Australia

Australia

Melbourne, Victoria, Australia

Victoria, Australia

Melbourne, Australia

• Business Analyst in a project team responsible for the implementation of a new CRM (Blackbaud CRM)• Analysing, identifying and delivering improvements to key ares of the revenue business processes• Leading the design, mapping and configuration of revenue related business processes in the new CRM, with a particular focus on robust and efficient processes that promote high quality customer service, data integrity and data accuracy• Leading the design, mapping and configuration of vendor file import processes and ensure outcomes can be audited against vendor invoices• Developing technical and end user documentation for revenue and import related processes• Designing and developing test scripts, reviewing test configurations, running unit testing and documenting results• Running revenue related user acceptance testing sessions• Assist with training end users in the general use of the new CRM, with a particular focus on revenue related processes• Working with Project Manager and the other members of the Project Team on other aspects of project implementation

Melbourne, Australia

• Work cohesively with manager and fellow team members in servicing the database needs within the organisation• 1st level Service Desk and general support for database end-users within the organisation• Contribution to operational and strategic team meetings• Data Migration and Data Cleaning• Designed and implemented a number of process improvements to both Supporter Services and Database Support Team, including efficiency gains in receipt managements and data imports

Victoria, Australia

• Work cohesively with the wider Event Operations team to deliver the operational and logistical needs for the Oxfam Trailwalker Melbourne event• Facilitating and coordinating two high performing Event Logistics Assistants to achieve team functions and other deliverables• Creation and coordination of event collateral such as site maps, risk management plan and other event documentation• Managing a wide range of stakeholder relationships including event service providers, local councils, landholders and emergency services• Coordination and management of all event personnel involved in event delivery: this included the creation of detailed and accurate documentation for over 30 key staff and volunteers• Delivered spoken and visual presentation for both the pre-event participant safety briefing as well as the briefing for the event safety stakeholders (which included the Victorian Ambulance, Victorian Police, CFA, SES, EMSA, Parks Victoria and members of the local council)

Victoria, Australia

• Work cohesively with manager and fellow team members in servicing the database needs within the organisation• Processing of complex data files received from a range of telemarketing suppliers• 1st level Service Desk and general support for database end-users within the organisation• Contribution to operational and strategic team meetings• Managing a wide range of stakeholder relationships including the Supporter Services, Events, Appeals, Campaigns/Advocacy, Regular Giving teams and external data suppliers

Victoria, Australia

• Work cohesively with manager and fellow team leaders in leading and managing a team of service and administration staff and volunteers• Facilitating and coordinating high performing members of team to achieve unit functions and other deliverables• Monitoring staff performance both individually and as a team• Ensuring best practice and compliance with relevant legislation such as the Privacy Act and other guides such as the ACFID code of conduct • Identifying areas for improvement, designing and implementing projects to increase efficiencies within the team• Providing high levels of service and support to (and work collaboratively with) a broad range of internal and external stakeholders – especially with the use of Raiser’s Edge• Managing a broad range of business processes to effectively deliver key unit functions• Performing higher duties as the Supporter Services Manager during periods of leave

Brisbane, Australia

• Assist with coordination of stores and supplies for the event and pre-event functions • Undertake event procurement processes with event suppliers under direction of the Operations Coordinator and manage relationships with event vendors• As part of the national Trailwalker team actively participate in the delivery of National Trailwalker events• Assist with the fulfilment of key stakeholder requirements• Other event-related duties as delegated by the Operations Coordinator or Event Coordinator

Victoria, Australia