As Director of Customer Success, I lead cross-functional teams to implement advanced AI-based solutions and manage end-to-end migrations of critical systems. My responsibilities included overseeing client relationships, and driving service delivery excellence.

As the Vice President of Strategic Partnerships for the APAC region at VOX Solutions, I was responsible for driving business development initiatives with Mobile Network Operators (MNOs) across key markets. My role focused on expanding strategic partnerships and strengthening VOX Solutions' presence in the A2P SMS sector to deliver optimized revenue.Key Achievements:- Established relationships with over 20 leading MNOs across the APAC region- Negotiated multi-million-dollar agreements with MNOs, ensuring long-term collaboration and sustainable growth in A2P SMS traffic.- Led market entry strategies for VOX Solutions in emerging APAC markets, which increased market share and enhanced brand recognition in competitive environments.- Worked closely with C-level executives and key stakeholders to align partnership goals with business growth objectives, enhancing customer satisfaction and loyalty.

As General Manager at ABM Info Tech, I led business development initiatives focused on Information Technology, Information Security, and Cybersecurity products and services. My role was instrumental in identifying new business opportunities, building client relationships, and driving revenue growth across diverse market segments.

As General Manager at Binary Vibes, I led overall operations for a software company specializing in travel technology. Over the span of six years, I managed all departments, including software development, quality assurance, service delivery, sales and marketing, CTO functions, and operations. My role was central to driving business growth, operational efficiency, and delivering innovative technology solutions to travel agencies worldwide.Key Achievements:- Oversaw the integration of Travel Port GDS using APIs, enabling seamless connectivity for travel agents across the globe and improving their operational efficiency.- Managed a cross-functional team, ensuring collaboration across departments to deliver high-quality software solutions tailored to the travel industry.- Spearheaded product development efforts, creating customized applications for travel agents that streamlined booking processes, enhanced customer experience, and increased market penetration.- Implemented best practices in quality assurance, service delivery, and customer support, significantly improving customer satisfaction and reducing service downtime.- Fostered a culture of innovation within the company, leading efforts to adopt emerging technologies and improve the scalability of the software solutions offered.

As the Regional Business Development Manager for the Middle East, I was responsible for driving growth and expanding market presence across the region. My role focused on building and nurturing relationships with key stakeholders, identifying new business opportunities, and leading sales strategies tailored to the ICT sector. I played a pivotal role in positioning the company’s products and services in a highly competitive market, ensuring alignment with customer needs and industry trends.

As a Smart Cities Architect, I specialized in designing comprehensive blueprints for smart city ecosystems. My work involved developing high-level architectural frameworks that integrate IoT, data analytics, and sustainable infrastructure, transforming urban environments into highly efficient, connected, and resilient cities. I collaborated closely with cross-functional teams to create future-ready solutions tailored to the unique needs of each urban space.Key Achievements:- Designed strategic blueprints for smart cities, outlining the integration of IoT devices, cloud systems, and data-driven services to enhance urban living and infrastructure management.- Partnered with government agencies to conceptualize and implement smart solutions in critical sectors like energy management, transportation, and public safety.- Developed frameworks that integrated technologies such as smart grids, intelligent transportation systems, and environmental monitoring, ensuring scalable and sustainable urban growth.- Led cross-disciplinary teams.- Conducted technology assessments and provided recommendations on the most effective solutions for urban challenges.

As the Regional Industrial Solutions Manager at Huawei, I was responsible for delivering tailored 3G, 4G-LTE and GSM-R solutions for private networks to large organizations such as oil and gas companies, utility firms, and law enforcement agencies. My role focused on understanding the specific needs of these industries and providing secure, reliable, and scalable telecommunications infrastructure to support mission-critical operations.Key Achievements:- Led the marketing initiatives of private network solutions across multiple industries, including oil and gas, utilities, and law enforcement, ensuring secure and seamless communications for critical operations.- Developed and customized industrial telecommunication solutions (3G/4G-LTE/GSM-R) that optimized operational efficiency and enhanced safety for large enterprises.- Collaborated with technical teams and senior stakeholders to design and implement end-to-end solutions that addressed the unique requirements of industrial clients, from network infrastructure to integration with existing systems.- Provided consultation and technical expertise on network optimization, security, and scalability, ensuring that clients' private networks were robust and future-proofed for emerging technologies.

As a Senior Solutions Engineer at Redline Communications, I led pre-sales engineering efforts for the Middle East and Africa region, specializing in broadband wireless network solutions. My role involved working closely with clients to understand their needs, developing technical solutions, and supporting the sales team in closing high-value contracts. I focused on delivering robust and scalable wireless solutions for industries such as telecommunications and energy.Key Achievements:- Successfully designed and implemented a broadband wireless network for DU UAE, enhancing their network infrastructure and service delivery capabilities.- Played a pivotal role in the deployment of WiMAX network for Zain Bahrain, providing technical expertise that ensured a seamless rollout and network optimization.- Led the technical pre-sales efforts for the deployment of broadband wireless networks for PDO Oman, enabling efficient and reliable communications for their operations.- Spearheaded the development of broadband solutions for Tatweer Petroleum Bahrain and Occidental (Oxy) Oman, ensuring high-performance connectivity for their field operations.- Provided end-to-end pre-sales support, including technical presentations, solution design, and customer workshops, resulting in multiple successful network deployments across the region.