Kiren Khan Email & Phone Number

In 2022, Cognizant acquired Salesforce consulting company Lev. As a result, the nature of the professional services projects I managed were expanded to include Marketing Cloud, Data Cloud, and Interaction Studio. My current role includes the following:● Leading end-to-end implementation of projects, ensuring successful delivery of Salesforce solutions on time and within budget.● Collaborating with cross-functional teams, including developers, architects, and business analysts, to define project scope and requirements.● Developing and maintain project plans, ensure milestones are met and project timelines adhered to.● Conducting regular status meetings, provide project updates to stakeholders and address any issues or concerns. ● Managing client relationships, foster positive communication and ensure customer satisfaction. ● Utilizing Agile methodologies to streamline project processes and improve overall efficiency.● Conducting risk assessments and implement mitigation strategies to ensure project success.

In this role, I have: ● Managed a portfolio of 90+ clients, worth $4m+, including 20+ concurrent projects from Managed Services contracts to implementation and retainer projects.● Generated an additional 10% of revenue growth within 4 years. ● Created comprehensive baseline project plans, identified resources and skills required to execute, identified key risks and mitigation plans, and monitored and managed performance and change management.● Created the Managed Services tiered project selling approach, which was presented to the leadership team and adopted by the entire Salesforce practice within the company.● Won net new projects from prospective clients and increased customer retention through consistent positive customer satisfaction and Salesforce Partner surveys.

San Diego, California

Carlsbad, Ca

“Process first, technology second.”We are business process engineers with a passion for helping our clients market, sell, and deliver service to their customers. Business process is in our DNA and enables us to gain a unique perspective into a client’s business. We work with companies to implement, customize, and integrate the Salesforce.com platform, and then continuously evolve it to support their organization’s changing business requirements.We value our relationships - with our clients, our community, and with each other. We focus on hiring intelligent, creative, and collaborative people who care about our clients’ success and operate with the utmost integrity.Interested in learning more about opportunities with RelationEdge? Connect with me or check out www.relationedge.com.

Carlsbad, California

Brainard Strategy works with you to develop your emerging leaders, developing leaders, and strategic leaders. Forward-thinking organizations are providing support to their leaders through coaching to enable them to lead and succeed.I assisted the Operations and Sales team in planning and execution of company projects. Of these assignments were included: organization and management, interviewing the client's employees, management team and other stakeholders, in depth report writing, and internal efficiency projects and project management support.

Rancho Bernardo, Ca

I assisted the Administrative Director, Client Relations Manager, and other members of the administrative team in providing professional leadership to organize, administer, and provide support for the company as a whole. My work assignments were related to the analysis of systems and procedures, organization and management, work-flow and distribution, work simplification, and improvement in efficiency. My work assignments are well defined and subject to continuous review as to progress and results.

California State University San Marcos

I ensured smooth internal workings by facilitating and monitoring the work of the other executives and personal communications between the board and members. I also carried out the management of activities in the MSA in absence of the President, directed and coordinated the activities, assisted the President in accomplishing the purpose of the MSA, and temporarily assumed the functions of the President upon request or when the President was unable to complete their duties.

Escondido, Ca

I help guide students toward academic and personal excellence that will reach far beyond their secondary school years. As an AVID tutor, I will be an active participant in the learning, growth, and personal development of students with the goal of preparing students to successfully attend college.