• Maintain relationship with advertisement partners & follow-up with the advertisement partners.• Maintain proper documentation of Marketing & Planning & working on Branding and Advertising.• Develop a growth strategy focused both on financial gain and customer satisfaction • Conduct research to identify new markets and customer needs & service the existing clients. • Promote the company’s services & terms & conditions addressing or predicting clients’ objectives • Promoting Weekly You-tube show & overseeing the PR activities of the company. • Proposing new strategies for achieving sales targets & preparing monthly sales reports.• Focused on high profile individuals to create a premium Client data base.• Build corporate Relations with new companies to increase corporate business.

• Improved customers’ satisfaction by introducing background music & Public Announcement system.• Identified the loopholes of billing procedure & automated the whole process from manual system.• Resolved the billing system error by initiating & implementing 3rd level checking procedure.• Supervised the activities of the team members & monitored inventory, logistics & cleaning issues.• Changed the BAR sales strategies which increased the Bar sales significantly.• Trained the Front Office & Operations Team in terms of lounge operation & Customer service.• Led the recruitment & selection, training for the team members, set KPI, evaluate performance. • Lead the daily operations of BAR, Lounge operations team & the other respective (Front Office, HK, F&B Service, F&B Production & Engineering) teams of 56 people.

Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.  Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites). Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. Coordinates and executes Hotel and F&B printed materials.  Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.

Works with e-commerce to verify the Hotel’s website and related websites are updated on a regular basis.  Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.  Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. Coordinates and executes Hotel and F&B printed materials.  Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.

• Promote Inward and outward Remittances & ensured accuracy of communication with the clients• Planning & implementing different tools & techniques for business development• Responsible for achieving sales targets & Preparing monthly sales reports• Focused on high profile individuals to create a premium Client data base.• Build corporate Relations with new companies to increase corporate business.

• Coordination among various relevant departments & Coordinate with Supervisor.• Making outbound calls and customer survey calls, both for the company and on behalf of the clients• Lock customer’s problem in TABS (On Line) for Urgent Solution.• Maintain MIS, Making credit verification calls & Turning cold calls into LEADs.

• Lock customer’s problem in e-CRM (On Line) for urgent Solution & improved the operating procedure.• Resolving problem related to customers account, i Banking (Internet Banking), ATM/Debit Card• Resolved Customer issues on escalated calls & escalated customer complaints to AMO/OBB/CCM.