• Cultivated $160k+ in upsell expansion opportunities by identifying customer needs and aligning them with Aisera's AI Chatbot & LLM solutions, resulting in increased revenue and customer satisfaction• Achieved a remarkable 125% retention rate within 6 months by implementing proactive account management strategies and designing personalized solutions tailored to client needs, boosting customer satisfaction and loyalty significantly• Fostered strategic partnerships with Customer C-Suite and Senior Executives, leading AI Service Desk initiatives; drove 25% in ARR with upsells and improved customer retention rates by 20%• Monitored key metrics, including customer satisfaction and usage data, and developed actionable insights to improve efficiency and performance, resulting in better service delivery• Played instrumental role in enhancing client satisfaction by collaborating with operational teams to ensure proper resolution of service issues, resulting in reduced churn rates

• Secured 170+ partner account deals, ensuring successful architecture, implementation, and adoption, while identifying opportunities for further partnerships & integrations, resulting in a broadened client base and increased revenue• Managed total book of 200+ partners, developing pursuit plans, facilitating new sales cycles and ongoing expansion, effectively expanding company's reach and customer relationships• Collaborated closely with software development and testing team members to design and develop robust solutions that met partner requirements for functionality, scalability, and performance, enhancing value proposition of Unstoppable Domains• Oversaw technical integration, systems engineering, customer support, and program management, providing seamless experience for partners and contributing to their long-term success• Actively participated in trade shows and seminars to promote products and network with industry contacts, further establishing Unstoppable Domains as key player in blockchain industry• Worked with software development and testing team members to design and develop robust solutions to meet partner requirements for functionality, scalability and performance.• Developed and implemented pursuit plans for opportunities within assigned key accounts.Identified and supported resale opportunities to achieve sales plans.• Gained customer acceptance by demonstrating cost reductions and operations improvements.• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.• Maintained communication with internal stakeholders and provided mentorship to processes.• Monitored and collected all technical information and designed appropriate workflow for customers.• Designed and prepared technical presentations and recommended solutions for client issues.• Captured opportunities for additional sales during project implementation and rollout with existing accounts.

• Managed $20M+ book of business for a portfolio from VMware EUC's Top 1000 customers based on ARR focused on customer success, renewals, upsells, and developing long-term customer relationships• Successfully maintained over 100% Retention Rate for VMware's key enterprise clients by implementing proactive customer engagement strategies, conducting regular account health assessments, and swiftly addressing any issues or concerns, thereby ensuring long-term satisfaction and loyalty• Increased purchased licenses by 10x for global transportation software customer by developing long-term Digital Workspace transformation strategy with customer leadership, working directly with VMware Product Team to develop product support, and managing the Customer Success Plan internally and externally to successfully meet all objectives• Architected customer migration and modernization projects for variety of industries/use-cases across Fortune 500 companies, e.g. government, finance, medical, aerospace, transportation, oil, software, retail, and agriculture, gaining overarching understanding of various enterprise cloud services needs and challenges • Develop strong relationships with Customer C-Level and Senior executives to advise them in leading their organizations through a successful Digital Workspace transformation, thus leading to longterm customer loyalty and partnerships• Managed internal and external relationships with technical and non-technical individuals, including Sales, Marketing, and Engineering to champion strategic initiatives, influence decision-making, and gain resource commitments for customer success, resulting in streamlined cooperation and project execution• Special project with VMware Machine Learning team for technical comparison between VMware's and Facebook Prophet's time-series forecasting engines, identifying multiple points of improvement for VMware in terms of autonomous resource allocation

• Served as the dedicated technical point of contact for VMware EUC's Enterprise customers, responsible for customer value maximization and increasing product adoption by managing customer initiatives, project management, and serving as voice of customer advocating internally across VMware• Secured remarkable 200% increase in purchased licenses for global retail customer by discovering new use cases not supported, working directly with VMware Product Team to develop product support with customer design partnership, and architecting successful global deployment into retail stores worldwide

• Responsible for highest level of escalation as Subject Matter Expert for the VMware AirWatch Support organization• Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.• Frequently awarded as top scorer in customer escalations resolved on weekly basis within the VMware AirWatch Support organization• Started the Enterprise Customer Support team as founding member, supporting VMware’s top 300 customers as dedicated support, developing SLAs and framework, and cementing foundations for successful support organization growing to global team of dozens of consultants• Provided technical support and consulting for customers utilizing VMware AirWatch Enterprise Mobility Management solutions

• Ensured quality assurance of ViVOtech’s NFC payment server and mobile applications (iOS, Android, Blackberry)• Strengthened mobile payment backend by reporting dozens of issues to R&D team through JIRA platform • Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.• Worked independently on assignments involving varied and complex issues without direct supervision.

• Developed and maintained program using Visual Basic for Applications to visualize results from GE Appliance's Houston Smart Grid field trials.• Presented data visualization graphics, translating complex data sets into comprehensive visual representations for project stakeholders to visualize energy savings and appliance usage during Smart Grid field trials• Designed, soldered and created 50 HVAC controllers to control in-home HVAC systems via the GE Smart Grid, which were implemented in real homes in Houston for Smart Grid field trialsEducation