Gautam Khanna Email & Phone Number

Los Angeles, Ca, Us

Aliso Viejo, Ca, Us

Lead and coordinate the development, formulation and communication of corporate digital strategies and objectives. Propel significant business growth and expand UST brand. Position and align products for success while displaying overall vision and value proposition. Oversee go-to-market enablement and drive pipeline to maximize bottom line. Identify and address marketing needs. Manage advisory and analyst partnerships. Supervise large, global teams across US, UK, and India. Lead teams in managing 250+ partnerships across healthcare, retail, CPG, telecommunications, and manufacturing. Optimize partnerships with Microsoft, Google and small to mid-size enterprises (SMEs). Develop global programs and platforms. Direct large-scale contract negotiations. Merge and translate market needs into product requirements. Establish and maintain effective working relationships at the senior management level across functional groups and business units.

Chicago, Il, Us

My career at Chicago Mercantile Exchange spanned 16 years across Information Technology and Operations in progressively growing roles and responsibilities. I managed CME's electronic trading client experience, ensuring maximum adoption, smooth operations, and providing users across 150 countries with 24-hour access to worldwide markets and CME products. I led a world class team across London, Singapore, Chicago, New York, and India. I instilled continuous process improvements across production and certification trading environments introducing metrics and dashboards for real-time monitoring of support and systems. I helped clients during disruptions in services and electronic trading. I led the “SWAT team” in resolving critical client trading issues and coached clients on system capabilities, risk mitigation and disaster recovery. My team were the voice of the customer and provided inputs into CME's IT systems and product strategy.

Chicago, Il, Us

Established and launched Operations Center of Excellence from ground up, overseeing seamless handover of support functions . Created best practices and ensured proper flow of communications across all 3 shifts globally. Ensured consistent and proper operation of internal systems and complete 24/7 monitoring, alerts, and triaging. Worked closely with organizational leadership and board of directors to strategically affect operational direction. Exercised appropriate cost control to meet budget restrictions and maximize profitability. Drove strategic improvements to enhance operational and organizational efficiencies. Fostered work culture of collaboration and inclusion to increase morale and reduce turnover. Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance. Established new customer service and problem resolution processes to improve client satisfaction rates. Aligned organizational objectives with company mission , increasing revenue, profit and business growth by collaboratively developing integrated strategies.

Chicago, Il, Us

Oversaw day-to-day production activities in accordance with business objectives. Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.Defined, implemented and revised operational policies and guidelines. Monitored office workflow and administrative processes to keep operations running smoothly. Achieved team goals through formalized training plans, coaching and performance management.

Chicago, Il, Us

Lead teams of up to 60 personnel, supervising daily performance as well as training and improvement plans. Trained and developed department leaders and management staff for specific projects and ongoing operational needs. Assisted senior leadership in managing all aspects of operations.Oversaw business calendar of events and scheduled key initiatives. Analyzed impacts of regulatory changes on operations and developed mitigation plans. Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements. Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs. Managed network and system performance, conducting troubleshooting, security patching and maintenance. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. Oversaw IT department operations and training.

Master Of Science - Ms, Information Systems

Bachelor Of Technology - Btech, Electronics & Communications Engineering

Strategic Decision & Risk Management Executive Program

The Soul Of Leadership Executive Program

High School