Jyoti Khanna Email & Phone Number

Delhi, India

Delhi, India

Leadership and Strategic Planning:• Strategic Planning: Develop and implement strategic plans aligned with organizational objectives.• Visionary Leadership: Provide a clear vision and direction for the organization's operations.• Change Management: Successfully lead and manage organizational change initiatives.• Decision-Making: Make informed, timely decisions that align with the company's goals.• Team Building: Build and lead high-performing teams, fostering a collaborative and inclusive culture.• Conflict Resolution: Effectively resolve conflicts and promote a positive working environment.• Crisis Management: Demonstrate the ability to handle crises and make sound decisions under pressure.Communication and Relationship Building:• Stakeholder Engagement: Build strong relationships with internal and external stakeholders.• Effective Communication: Communicate complex ideas clearly and concisely to diverse audiences.• Negotiation Skills: Negotiate contracts and agreements to benefit the organization.Operational Excellence:• Process Optimization: Identify and implement process improvements to enhance efficiency and effectiveness.• Supply Chain Management: Oversee and optimize the supply chain for maximum efficiency.• Quality Assurance: Implement and maintain quality control measures throughout operations.• Cost Management: Develop and manage budgets to ensure cost-effective operations.• Risk Management: Assess and mitigate operational risks to ensure business continuity.Communication and Relationship Building:• Stakeholder Engagement: Build strong relationships with internal and external stakeholders.• Effective Communication: Communicate complex ideas clearly and concisely to diverse audiences.• Negotiation Skills: Negotiate contracts and agreements to benefit the organization.• Interdepartmental Collaboration: Foster collaboration between departments for streamlined operations.Key Partener; Airtel, VIL,, IMD, IMI,

Delhi/Ncr

Managing 24/7 operations for WEB/WAP/VAS systems, which include Windows, Linux systems on virtual (AWS) and physical platforms.Key Functions: Application Support, Business Operations, Project Deployment Management, Client Support, Monitoring, Team Management.Responsibility:Managing the team (6 nos Globally) for all operations process. Which has includes like below.• Infrastructure and operations in support to the business objectives. Setting high-level technical direction, defining requirements, designing solutions, and developing implementation plans in accordance with strategic initiatives• Application testing, UAT, deployment and maintenance liaising with development teams and Telco partners (Java, PHP, Python)• Report Generation and Analysis.• Provide product support of deployed applications, investigate issues and production problems.• Manage database clean-ups, extraction, schedule and maintain back-ups.• Execute and implement the process of various products in the IT solutions.• Identifying, Developed and implemented innovative product offerings in order to create new channels of revenue.• Builds new client relationship as well as maintains the existing one through effective service.• Managing all Project tasks covering UI development, requirements specifications, user documentation, and architectural systems research.• Coordinating with various circles for product promotions & revenue.• Acquiring and maintaining the sound knowledge of all the services offered to customers (Content, software, hardware etc).

Gurgoan

Execute and implement the process of various products in the IT solutions (VAS).Identifying, Developed and implemented innovative product offerings in order to create new channels of revenue.Builds new client relationship as well as maintains the existing one through effective service.Managing all Project tasks covering UI development, requirements specifications, user documentation, and architectural systems research.Coordinate the entire installation processes with vendor for completing the project in the decided time frame.Coordinating with various circles for product promotions & revenue.Acquiring and maintaining the sound knowledge of all the services offered to customers (Content, software, hardware etc)

Gurgoan

Key Functions: Customer Support, Business Development, Project Management, Key Account Management, Operations.Responsibility:Identifying, Developed and implemented innovative product offerings in order to create new channels of revenue.Builds new client relationship as well as maintains the existing one through effective service.Coordinating with circles (PAN India) for products promotions & generating revenue.Managing all Project tasks covering UI development, requirements specifications, user documentation, and architectural systems research.Coordinate the entire installation processes with vendor for completing the project in the decided time frameExecute and implement models for all VAS products, services.Acquiring and maintaining the sound knowledge of all the services offered to customers (Content, software, hardware etc).Creating new WAP User Interface for overseas and domestic clientsAnalysis MIS reports for generating more revenues.Acquisition and sharing the all content types with different CP's for various projects.Managing Content Management System and promoting the content for revenue generation.Projects: AC/DC Convert Operations. Clients: NSN/BSNL.MMS SUBSCRIPTION SERVICES Clients: Vodafone, Airtel, Aircel VAS KIOSK Clients: Tata Docomo, UninorVAS Kiosk CMS Project Clients: UninorAchievement's: Successfully managing the projects within VAS sector for Telecom operators and content providers.Executed the plans to create new channels of revenue.Successfully managed the development and launch of the VAS kiosk for Tata Docomo and Uninor store's at different circles.Manage the CMS deck management for the Uninor VAS kiosk.Successfully manage the multiple operations of pre and post sale accounts.

New Delhi Area, India

Planning unit wise monthly budgets for sales teamPlanning and coordinating other field actions as required e.g. designing and implementing promotional schemes.Attending the leads provided by the customer care executives. Giving the power –point presentations to the prospective customers.Managing the supply chain to achieve the desired service levels.

(3) Company: LIC Of India. Role: Sales Executives.; Key Functions: Achieve Sales Targets, Planning & Analysis for sales promotions.Responsibility:Getting the corporate clients for the company to generate the revenue.Training and guiding the new sales executives on the product and selling skills and motivate them to achieve the target.Ensure accurate documentation of the customer profiles through sales executives.Responsible for customer service turnaround within set time frames.

Master Of Business Administration - Mba, Business Administration And Management, General, B+

B.A, Arts