Anahit Khanoyan Email & Phone Number

Yerevan, Am

Yerevan, Armenia

Yerevan, Armenia

Yerevan, Armenia

Yerevan, Armenia

- Organize and execute the operations of the office- Work closely with employees to make sure their requests are handled in a timely manner- Manage the local team of housekeepers and kitchen staff- Manage the storage and make sure inventories are accurate- Assist in the organization of events held by the company- Create and update relevant procedures upon need- Handle any emergency situations and/or needs- Daily administrative tasks (invoices, expenses, reports, etc)- Organize repairs, renovation and other related processes

Yerevan

- Understanding the needs and requirements of the Operations department in the assigned region- Serving as the ambassador and the primary point of contact in the Headquarters for the Frontier- Keeping daily close contact with the Frontier teams in the assigned region- Creating and consulting procedures and policies as per the assigned region's requirements- Implementing corporate policies and procedures in the assigned region- Conducting and attending regional meetings for the assigned regions- Closely following the company's quality assurance requirements- Cooperating in a timely manner in quality related projects, assignments and initiatives- Participating in the recruitment process for the assigned region- Conducting induction training for the newcomers- Conducting and following up training and development processes of the assigned region- Conducting training and implement technology updates in the assigned region- Following up with the timely handling of financial issues- Working with and supporting Local Operations Managers to manage regional crews by conducting - performance reviews, training, applying disciplinary actions- Keeping stable and friendly relationships with real estate partners, building owners and managers- Traveling to the assigned regions to set up business processes on site.

Yerevan

Yerevan, Armenia

- Designing and delivering customer experience architecture (offline and online) and special customer loyalty scheme- Designing and delivering customer services policies and standards in compliance with the corporate and international standards- Ensuring the successful delivery of registration process and tasks implementation- Managing, training and coaching registration coordinators and ensuring their successful performance- Managing day-to-day activities of the registration team according to the set schedules and procedures- Conducting analysis and follow up of the student base to develop new products and services

Yerevan

- Auditing all possible procedures and processes acting as OAM subscriber- Checking and analyzing the customer journeys of OAM subscribers by conducting call surveys with Call Center Outbound team and monitoring customer behavior and interaction.- Conducting assessment of customer experience of OAM subscribers by analyzing calls to Call Center, Shop visits, web site, web self-care, social network and make appropriate recommendations for board reviews, conducting follow up customer feedbacks/comments and make appropriate action plans to improve customer experience (call listening, analyzing tickets opened by call center agents and sales consultants)- Maintaining cooperation with Call center, Retention and Loyalty, Outbound teams Sales and Marketing department to facilitate and restructure the communication with the external and internal customers- Developing and delivering Customer User Tests with testing pool consisting of real customers

- Developing and conducting analyses and follow-up of specific market segments and behaviors- Coordinating launch and follow-up of new offers, marketing action plans with sales department and offer development with technical departments- Reporting on acquisition, retention and value creation- Designing customer retention schemes and ensuring improvement of Market KPIs.

- Developing, organizing and supervising sales process and standards and ensuring tasks implementation- Managing the shop’s day-to-day activities according to the set schedules and procedures- Managing, training, coaching and motivating shop personnel, preparing monthly timetables for the staff and controlling implementation.- Managing the supply chain and stock kipping- Reporting to Area Supervisors on sales statistics and sales results/shop activity