- Managing multiple key Accounts; understanding their pain points, empathizing, and providing solutions.- Analyze KPIs including NPS, CSAT/DSAT, customer ratings, and sentiment analysis to identify pain points, derive actionable insights, and improve core experiences based on feedback & data analysis.- Continuously assess customer experience touchpoints across channels, functions, and journeys using Qualtrics research.- Collaborate with customer engagement, product, business, analytics, tech, and ops teams to identify areas for improvement.- Communicate customer insights and recommendations to relevant stakeholders for driving business growth and improving customer retention.

- Creating Brand awareness by identifying new markets and business opportunities via Online Marketing using social media platforms.- Managing complete supply chain by coordinating with operations team, finance team and customer service to ensure end to end shipment delivery.- Data gathering, Analyzing and Reporting via Company’s ERP / SQL / Climax system.- Keeping in tight touch with Shippers, International Agents and Local Clients to provide hassle-free service.- Other day to day task provided by superior.

- Identifying new markets and business opportunities via Online Marketing using social media platforms.- Data gathering, Analyzing and Reporting via Company’s ERP / SQL / Climax system.- Completed 6 months Probation period in 3 months.- Other day to day task provided by superior.

- Created database for BOL Network by performing duty as Media Research Analyst- Trained newly hired employees- Monitored Formats of International Media Channels Extensively- Developed Final Reports after Extensive Researches