Muhammad Shoaib Arshad Khan

Muhammad Shoaib Arshad Khan Email and Phone Number

Manager Customer Satisfaction Research @ Mobilink
Lahore, PK
Muhammad Shoaib Arshad Khan's Location
Lahore, Punjab, Pakistan, Pakistan
Muhammad Shoaib Arshad Khan's Contact Details

Muhammad Shoaib Arshad Khan personal email

About Muhammad Shoaib Arshad Khan

With over 15 years at the forefront of Customer Experience transformation, I specialize in creating and implementing strategies that turn customer insights into actionable improvements. My expertise in Voice of the Customer (VOC) programs, Net Promoter Systems (NPS), and closed-loop feedback has driven major advancements in customer satisfaction, with results such as elevating BU-NPS from 70% to 92% across multiple channels.A certified coach and trainer, I am passionate about empowering teams to enhance CX through innovation and clear, measurable processes. Currently, I consult with organizations on CX strategy and business model innovation, where I help build customer-centric cultures that integrate seamlessly with technical systems. My leadership experience spans Mobilink and Citibank NA, where I developed end-to-end CX frameworks and implemented robust IT and feedback systems essential for sustaining high-impact customer relationships.

Muhammad Shoaib Arshad Khan's Current Company Details
Mobilink

Mobilink

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Manager Customer Satisfaction Research
Lahore, PK
Website:
mobilinkgsm.com
Employees:
13349
Muhammad Shoaib Arshad Khan Work Experience Details
  • Mobilink
    Manager Customer Satisfaction Research
    Mobilink
    Lahore, Pk

Muhammad Shoaib Arshad Khan Skills

Team Management Management Customer Satisfaction Analysis Research Design Customer Service Customer Experience Quality Assurance Analytical Skills Training Call Centers Interpersonal Skill Market Research Qualitative Research Quality Assurance Tools Development Project Planning Nps And Csat Implementation Customer Experience Management Project Management Business Process Gap Analysis And Improvement For Cex Customer Focus Team Leadership Coaching Customer Relations Time Management Leadership Soft Skills System Administration Crm Teamwork Vendor Management Communication Skills People Skills Team Building Troubleshooting Performance Management Microsoft Office Microsoft Excel Telecommunications Business Analysis Strategic Planning Contact Centers Customer Relationship Management Communication

Frequently Asked Questions about Muhammad Shoaib Arshad Khan

What company does Muhammad Shoaib Arshad Khan work for?

Muhammad Shoaib Arshad Khan works for Mobilink

What is Muhammad Shoaib Arshad Khan's role at the current company?

Muhammad Shoaib Arshad Khan's current role is Manager Customer Satisfaction Research.

What is Muhammad Shoaib Arshad Khan's email address?

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What are some of Muhammad Shoaib Arshad Khan's interests?

Muhammad Shoaib Arshad Khan has interest in Science And Technology, Social Services.

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Muhammad Shoaib Arshad Khan has skills like Team Management, Management, Customer Satisfaction, Analysis, Research Design, Customer Service, Customer Experience, Quality Assurance, Analytical Skills, Training, Call Centers, Interpersonal Skill.

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