IT Procurement Manager | IT Consultant |

First and Still Solo IT Responsible for Supporting 400+ users from 15 different states.Supports |30 Windows Servers running| on |VMware, Hyper V| and Physical HP & Dell Servers .|Colo Data Center Installation and Maintenance Servers , ShoreTel Switches|Admin Windows Server 2012 & 2008, |Admin Office 365| , |Admin Cisco Meraki System Manager| |Admin ShoreTel Phone System| , |ShoreTel SG90 switches|, |Cisco Switches 3750| , |Cisco various ASA ||Ingate Siprator Firewall| , |Heavy Duty MFP Canon , Konica, HP, Dell, Xerox|.Windows 7,8 & 10, iPhone & iPad , Mac, Android.|Network Monitor & Backup Switches & Firewall running configuration| , |Symantec Backup Exec||Veeam Backup||Inventory Management for all company IT assets Servers, Desktop , Laptop's , Mac , iPad , etc. ||Raid 0, 1, 10 |

Windows Server 2003 , 2008 & 2012 /Active Directory/Exchange.Mentor, Training, Working with Developer, Vendors, Special Projects.Remote Support for AT&T Technicians from All States for their Wireless Wan Devices running on 2g,3g, and 4g Network for Windows and Mac O/S Internal or External Modems.VPN Support- Cisco, Netmotion, RSA, ATT Communication Manager Etc.Manage Mobile Iron Server for iPhone and iPad.iTunes for re-image/activation iPad & iPhone.Sims Cards activation, swap, assign new number etc Escalation, Special Projects.Network Troubleshooting for Dell, HP, Panasonic, iPhone, iPad, UPD Xplorer and etc.Supports Various Application and ATT web based Applications for testing network e.g. fiber, copper wire.100% remote fix by Remote Desktop Connection/Windows Remote Assistance/IBM Tivoli/Remote Administrator/VNC or over the phone/SharePoint Admin.ACD and Cisco Supervisor /Technical writingClosing Technician Support Center for Houston and Bratislava..

Support over 250,000 employees all over the world, North and South America, Europe, Middle East Asia, Australia, and UK for JP Morgan Chase.Windows Server 2003 & Server 2008.

Tax Masters, Houston, TX Jun 2008 – Dec 2011Computer & Cisco VOIP Phone Support (400+ users) Responsibilities include:• Install and monitor Windows Server 2000, 2003 & 2008, Mac Server, and Linux.• Create Active Directory, user accounts; shared Network drives, setup user privileges & permissions • Setup DHCP, DNS, VPN, VNC, E-Mail accounts• Setup Windows and Mac Workstation XP,Vista,Win7, Ice Warp e-mail server 9.4.1• Finished all tickets same day before going home. I had almost 200 users in my building.• Worked on ticketing system called "SpiceWorks".• Involved answering inbound calls as wells as making out bound calls.• Cisco Call Manager, Cisco Contact Center Express, Cisco Unity Connection Administration, Cisco Agent & Cisco Supervisor Setup, Queue Setup, Phone Recording, Cisco Reports.• Support Act, Practice, Ultra Tax, Quick Books, File Maker, Drake & Backup.• Setup and support Network Printers, Network Scanners, Cannon, Minolta, Konica & Xerox Copier.• Networking Fiber Optic Cat 5&6.• Computer Hardware, Printer repairing , PC Assembling, Laptop, Server, Routers & Switch Cisco, Linksys, D-link , • Computer tune-ups, Virus Scans, malware and spyware removal, setup firewalls• iFax Setup• Installation and support Exchange Server 2003.• Installation and support to VMware, Virtual Box.• Cell phones e-mail setup for iPhone, Android, BlackBerry etc.• Setup auto and manual computer Data Backup & Recovery.• Symantec Endpoint Encryption, Symantec Ghost.• Cisco VPN,Windows server 2008 Routing and Remote Access,Computrace.

• Installation, Maintenance, Repair, Desktop Support, Windows 2003 Servers Troubleshooting, Active Directory, TCP/IP Networking, PC Peripherals, Install Printers, Install servers, Providing Training, and Installation software.