Provide thought leadership in ICT strategy, operations, cost-optimization, innovation and efficiency improvement.Provide detailed guidance to multi-functional teams through project planning and other large collaboration efforts. Foster an environment of open communication and problem solving; develop long term vision of technologies and solutions.Planning and implementation of technology roadmaps. Assists teams in researching solutions, solicits input from outside industry experts and recommends solutions to meet business requirements.Negotiate with key stakeholders involving prioritization of projects and resources.

• Understand customer requirements and business objectives• Provide strategic advice on using technology to achieve goals• Manage IT initiatives and collaborate with in-house technical staff• Design IT systems and networks ensuring the right architecture and functionality• Support new technology implementation• Train users in new and existing IT systems• Provide assistance with technical issues• Revise existing systems and suggest improvements• Produce reports

• Manage Operations of IT Data Communication.• Manage Information Security Operations and Compliance.• Manage security incidents and investigations.• Perform security assessments and audits(ISO 270001).• Manage and Execute BCM methodologies like; Business Impact Analysis (BIA), Risk Assessment (RA), Recovery Strategies and Specific Plans i.e Emergency Response, Crisis Management, Crisis Communication, Recovery and Restoration etc.• Explore and Implement Automation on Network Operations Management.• Automated manual backup process which saved 94% man-hour.• Re-engineering Operations Management processes.• Resource allocation & Implementation.• Monitoring & Controlling Process group. • Verify Troubleshooting process.• Periodic enhancement.

• Strategic planning on Resource allocation, Service level assurance, Optimized performance, Minimized disruption and Maximized ROI.• Design and Implement Scalable Data Communication Network for a telco grade environment.• Design MPLS Backbone network.• Extended AKTEL IP network countrywide using the Biggest Routing Engine in Bangladesh.• Introduced & Implemented remote access VPN platform for AKTEL.• Implemented end to end infrastructure for Contact Center systems using e-care.• Implemented infrastructure for International VoIP Gateway using Cisco & Huawei.• Implementation & Operation of Dual Multihomed Internet Service Provider Environment using BGP.• Manage Operations of IP, ISP and PBX Networks.

• Operated and maintained IT-DCN ( IT Data Center and Office Network ) Network.• Maintained all protocols and SOPs.• Participation in projects related to new service integration, network infrastructure up gradation.• Data Center Maintenance.• Operations of Routing and Switching.• Monitoring Availability of Core, Distribution DCN.• Periodical Health Check.• Coordination of all Vulnerability assessment and Root Cause Analysis activities.