Mohammed Rizwan Shakir Khan Email & Phone Number

As a Master of Information Technology student specializing in Business Analytics at the University of Newcastle, I bring a strong foundation in Computer Science and Engineering from Osmania University, Hyderabad. My blend of technical skills, analytical abilities, and leadership experience positions me to excel in dynamic, technology-driven environments.Professional ExperienceTech Support Assistant | Youngsters.co, Newcastle** Providing real-time technical support to elderly clients, enhancing my problem-solving and communication skills.ServiceNow ExternshipCompleted a 9-week program, earning certifications in ServiceNow System Administration and Application Development, and developing practical problem-solving skills.Customer Service | Transport for NSWDelivering exceptional customer service, managing multiple tasks, and ensuring smooth operations, which has improved my ability to prioritize and work under pressure.Intern | IdeoholicIntegrating AI into school management software, creating client dashboards, and applying theoretical knowledge to practical projects.Skills and CertificationsTechnical Skills:ServiceNow application development, programming in C, Java, Python, JavaScript, HTML, CSS, MySQL, PostgreSQL, R, data analysis, financial modeling.Certifications:Microsoft Certified in Azure and Dynamics 365, ServiceNow micro-certifications.Soft Skills:Strong communication, leadership, customer service, problem-solving, and the ability to work independently and collaboratively.My Career Aspirations:I aim to leverage my technical and analytical skills to drive innovation and create impactful solutions in the tech industry. I am interested in roles involving complex problem-solving, team collaboration, and transformative projects.Let’s Connect!I am eager to connect with professionals and organizations that share my passion for technology and innovation. Open to collaboration, sharing insights, and working on impactful projects.