Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.Planning and coordinating the implementation of business plans and the penetration of new markets.Overseeing the day to day management of the business development team.Analysing existing approaches to the development of business and making changes where appropriate.Interviewing and hiring new members in the business and marketing team.Working closely with members of the team to generate new business.Forming strategic partnerships with other companies to leverage their existing networks.Negotiating sales contracts with customers and ensuring their profitability.Working with the marketing team to devise marketing materials and tools to support new business teams.Monitoring customer satisfaction with existing clients to ensure service delivery.

Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback.Plan marketing and branding objectives.Oversee creation and delivery of press releases, advertisements, and other marketing materials.Design print ads and publications.Ensure brand messages are consistent.Gather and analyze customer insight.Engage consumers on social media.Engage other organizations within the community.Monitor, review and report on all marketing activity and resultsMonitor industry best practicesOrganize weekly events and quarterly events.

Communicate marketing strategy and objectives to restaurant management and staff.Deploy web, social media, email, collateral, merchandise, and other communications effectively.Utilize social media tools and marketing platforms to help drive event awareness.Build strong relationships with customers in order to gain full understanding of their needs and work to serve them effectively.Manage, record and resolve customer complaints in a prompt and professional mannerCollect and analyse data to improve marketing programs

To manage the overall training and development function of the Company to achieve organizational objectives.Develop and organize training manuals, multimedia visual aids, and other educational materials. Monitor and review training effectiveness constantly for continuous improvement. Require to perform training needs analysis to facilitate the development of new training programs or modify and improve existing programs; develop training programs based on needs identified. Specifically developed, coordinated and facilitated children’s financial intelligence program. (age 6-18)Trained Entrepreneur and Finance program for participants at YWCA. Assist the Training Manager in organizing and coordinating training events or lessons. Sales & Marketing- Identify possible prospects for the development of the company.Provide basic PR services that work to create a strong public image of a company this includes helping the public to understand the background and mission of the company, product and services that is offered. e.g of Program conducted :○ Finance Intelligence Program for Kids(Millionaires of Tomorrow Program)○ Attitude change and Mind-set Development(Personal Attitude Change, Power Thinking),○ Soft Skills(Music & Rhythm Team Building),○ Family & Children Workshop (Brain Movement Workshop, Fun With Maths, The Creative Kids Workshop ,Entrepreneurship Program for Young Adults)