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As a seasoned Technologist, I bring a wealth of expertise in Digital Transformation, MarTech Consulting, complex Project Delivery, Automation, Data Analytics and AI/ML initiatives to help organisations transform and optimise their digital ecosystem. With a career spanning over 17 years, I thrive on empowering organisations to leverage modern technology with a strong focus on delivering meaningful outcomes. I’ve successfully developed and executed innovative digital strategies and delivered multi-channel Messaging, Loyalty, CDP and CRM solutions for Retailers, Financial Services, Travel & Hospitality and CPG clients across Asia Pacific and the Middle East. Enabling them to have an edge over the competition and helping them build brand value and trust with confidence both to internal stakeholders and with customers. Some of the notable brands I’ve collaborated with include Disneyland Parks & Resorts, Peninsula Hotels, Marriott, East Hotel (Swire), Northwest Airlines (Delta), Domino's, BOCI-Prudential, PayPal, FedEx, Dell, P&G, Pfizer, MeadJohnson (Reckitt), Direct Asia, StarHub, and Landmark (UAE), to name a few.I take pride in leading, mentoring and developing teams, valuing teamwork and collective success. I’ve built and managed diverse and cross-functional teams across multiple office locations in APAC.In addition to my professional achievements, I’m driven by integrity, curiosity, creativity, and empathy. These qualities have helped me earn the trust of colleagues and secure long-term partnerships and new opportunities throughout my career.If you're interested in discussing emerging tech, creating digital solutions, or motorsports, or even getting advice on what not to do when hiking above 3,000 meters, feel free to reach out.
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Regional Marketing Manager - ApmeaSchneider Electric Sustainability BusinessHong Kong
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Loyalty / Marketing Automation ConsultantThe Loyalty Marketing Advisors Apr 2024 - PresentThe Loyalty Marketing Advisors is a strategic network of independent loyalty programme consultants, each with proven experience across Europe, MEA, and APAC in domains like technology, operations, data analysis, marketing, and marketing automationUnlock the power of our combined expertise to tailor solutions that address your unique loyalty program challenges. Our diverse skillsets ensure seamless execution, maximizing your program's effectiveness. -
Co-FounderSpice Store Jul 2010 - PresentHong Kong Sar• Digital and technical strategy lead• Designed, developed and launched the FMCG e-commerce site• Brought in investors and built a team to manage the operations and the supply chain -
Sr. Director Solution Consulting, Apac & MeaEpsilon Jan 2022 - Dec 2023Hong Kong SarEpsilon is a core part of Publicis Groupe and a global leader in marketing technology, data and consulting services. The company has over 8,000 employees across 40 offices globally providing the world’s top brands and agencies with award-winning data and technology solutions.As the Solution Consulting Lead at Epsilon, my focus is on identifying and aligning technology solutions with the unique business challenges and objectives of each client brand across Asia Pacific (APAC) and Middle East (MEA) regions.Some of the key actions and results of this role:• Driving actions to improve the efficacy of the platform sales process from discovery to demo to solution presentation to meet new business development goals. 90% of pursuits made it to the final stage• Actively supporting the development of a “learning organization” culture that captured and disseminated critical knowledge related to the sales process by researching, producing and presenting vertical industry trends, use cases, challenges, solutions, etc. Enabling the sales team to better engage with the prospects in the initial conversations• Responding to technological aspects of RFP, RFI’s and other information-seeking activities to support Epsilon in APAC & MEA and construction of level of effort and pricing through to executive approval. Resulting in faster turnaround time for proposals -
Sr. Director Technology & Operations, Apac & EmeaEpsilon Sep 2016 - Dec 2021Hong Kong SarThe role of Technology and Operations Lead is highly visible at Epsilon engaging with senior clients and internal executives. I was responsible for leading the management and delivery of marketing technology solutions (Messaging, Loyalty, CDP) and supporting business development in the Asia Pacific region.Managed a portfolio of global and regional Financial, Insurance, QSR, Pharma, and B2B clients with a cross-functional diverse team of business system analysts, architects, and campaign managers across offices in Australia, China, Singapore and Hong Kong, and built/hired 30+ remote delivery operations campaign analysts, QA and developers.Additional accomplishments:• Supervised, designed and delivered marketing technology integrations and automation for a global financial client to reduce the time to onboard from months to weeks, and to operate the solution with daily automation of over 3,000 hyper-personalised messages• Developed social CRM product strategy and technical blueprint for Greater China to comply with data residency and specific market needs• Worked with clients tackling Arabic, Chinese, Japanese, Korean, and English with the MarTech messaging platform• Migrated and managed marketing operations on SFMC and Adobe
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Director, Solution Architecture, ApacEpsilon Sep 2014 - Aug 2016Hong Kong SarIn my role as a Lead Solution Architect, I spearheaded as a technical advisor and overall solution architect across APAC providing a strategic roadmap of solution delivery and operations. My primary focus was enabling clients to harness the power of marketing automation best practices and optimising their digital solutions. The role started with requirement gathering and analysis, to solution design, implementation and delivery. With a focus on providing high-performance solutions for enterprise clients, I am particularly proud of leading the design, implementation and delivery of a distributed marketing messaging solution for a global QSR in Australia and New Zealand. • Translated business and integration requirements into technical requirements, models, and solution architecture, ensuring scalability, security, and legal compliance throughout the development lifecycle• As a focal point for client engagements as technical lead across APAC, I provided technical advisory and support to clients across APAC, influencing key architecture and design decisions for effective utilization of marketing automation solutions
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Operations Manager, ApacEpsilon Jul 2012 - Aug 2014Hong KongAs an Operations Manager, my team and I managed $8M of messaging campaign operations across Asia, Australia, and Japan for global and regional clients such as Dell, Domino’s, and Pfizer. Key Accomplishments;• Streamlined common issues with campaign management processes – numerous hand-offs, poor QA, incomplete briefs, etc. resulted in 95% reduction in errors across all clients in pre-deployment UAT and sign-offs• Collaborated with cross-function teams to ensure overall Client satisfaction through timely and accurate campaign deployment and project completion• Delivered complex training and workshops to an audience of advanced users in a CRM and Messaging environment
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Senior Business Analyst, ApacEpsilon Mar 2011 - Jun 2012Hong KongIn the Senior Business Analyst position, I collaborated closely with client leads to ensure the precise and prompt delivery of account deliverables. I maintained a vigilant oversight of projects, effectively managing project plans and resources to ensure adherence to timelines. As a testament to my dedication, I was assigned as the primary technical contact for 2 tier-1 clients'.Key Accomplishment:• Led the platform operations of Dell and P&G across 11 markets in Asia Pacific with a gross revenue of $11 million delivering 300-plus monthly campaigns with a team of 17 members
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Project ManagerIsobar/Wwwins Consulting Oct 2007 - Jul 2010Hong KongIsobar is a leading digital agency that specializes in digital strategy, creative design, technology solutions, digital marketing, data analytics, performance optimization, social media management, and content marketing. With a focus on delivering integrated digital solutions. As a project manager, I developed expertise in leading cross-functional teams and managing project lifecycles to execute projects in Travel, Hospitality and Finance Services. Engaged with executive stakeholders on project priorities and progress. Maintained project profitability between 10%-15%.Key Projects:• Hong Kong Disneyland proprietary CMS and website Integration• Peninsula Hotels: Global website and booking system built in 5 languages using Sitecore CMS• East Hotel (Swire Hotels) and Sugar rooftop bar and restaurant website and video production• BOCI-Prudential dynamic website integrated into custom CMS solution -
Technology ManagerIon Global Ltd (Subsidiary Of China.Com) Aug 2004 - Sep 2007Hong KongPost dot-com era, the parent company consolidated the various entities resulting in the Pacific Connections team being absorbed into Ion Global. With the move to the new organisation, I was promoted to manage a team of full-stack developers along with the office IT infrastructure, data centres and delivery operations.We developed, delivered, and maintained key intranet and extranet solutions for a large US airline (Northwest, now Delta). One of the solutions provided real-time translation updates to all their local language websites reducing the time of content update from days to minutes.
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Technology ConsultantPacific Connections Ltd. (Subsidiary Of China.Com) Jun 2002 - Jul 2004Hong KongAfter the merger of iConcept into Pacific Connections, I was promoted and given the lead to develop the application layer of a large eCommerce solution. I pioneered the use of Java and JaveBeans in the company as an application layer serving the JSP on a dynamic website.My key personal achievement was the development of a robust web chat application using Java at a time when it was not common or the web application would require frequent page refreshes affecting user experience.
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Software Application DeveloperIconcept (Subsidiary Of China.Com) Jan 2000 - May 2002Hong Kong SariConcept was an application development company during the dot com era. As a fresh grad joining the team, I was given the charge to complete the development and stabilise an Ad banner exchange program using PHP, and MySQL running on Apache Web Servers. My achievement was the investigation and implementation of a solution for webserver multi-threading and resources management that enabled efficient and simultaneous handling of multiple client requests and enhanced the overall performance and responsiveness of the web application.
Waseem Khan Skills
Waseem Khan Education Details
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Diploma In Computer Studies (Ucles)
Frequently Asked Questions about Waseem Khan
What company does Waseem Khan work for?
Waseem Khan works for Schneider Electric Sustainability Business
What is Waseem Khan's role at the current company?
Waseem Khan's current role is Regional Marketing Manager - APMEA.
What is Waseem Khan's email address?
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What is Waseem Khan's direct phone number?
Waseem Khan's direct phone number is +146926*****
What schools did Waseem Khan attend?
Waseem Khan attended Rmit University, University Of Cambridge.
What skills is Waseem Khan known for?
Waseem Khan has skills like Digital Marketing, Web Analytics, Online Advertising, Project Management, Management, Email Marketing, Digital Strategy, Project Coordination, Web Project Management, Analytics, Online Marketing, Project Planning.
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Waseem Khan
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