- Oversee computer system and software maintenance and repair- Assists with computer equipment purchasing and installation- Maintain networks and connectivity for users- Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs- Creating rational strategies for upgrading the company’s network software whenever a new update is available- Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem- Staying up to date with new network technology and reporting this information to the executive team each quarter- Working closely with other department Managers to assess the growth needs and maintenance of the company’s network

Analyze data for anomalies, trends and opportunities for improvement.Complete impact analyses for all operations improvements.Drive systems development and process improvements.Participate in efforts to improve capabilities, process improvement and technology projects.Monitoring & escalation of events using tools such as Eye of the Storm, BMC, HP Openview, EHealth, Netflow, OVSC & Remedy 71st Line Problem identification & escalationCall logging (Service desk function)Use network monitoring tools to monitor network devices (Switches, Routers, Firewalls, Servers) for different clients.Troubleshoot devices before assigning logged calls on Remedy to standby Technicians.Communicate with Technicians via Telephone, SMS and email to make sure they attend calls assigned to them.Report daily events to clients via email and if necessary (critical calls) via Telephone.Access Servers remotely to monitor processes.Use AD to reset passwords, create new accounts, move users etc.Use UniWEb to log onto routers and troubleshoot, log calls with TELKOM if required to.Assist users over the phone and use Remedy to log calls and assign to FSEs1st and 2nd Line Network Operations Center (NOC) support

Assisting two Senior Developers as an intern on support research on complex longitudinal databases involving more than 90000. As well as assisting them where applicable when developing and maintaining windows forms applications.Got taught the value of adhering and placing SLA (Service Level Agreements) in operation and managing the SLA’s with clients.Completed weekly C#, ASP.Net and SQL tasks that where assessed by the IT Head.Learned how the data center servers, the LAN and WAN facilities where being maintained by IT HeadGot an overview of what goes intoo Overseeing the development of in-house applications by the Africa Center IT Heado Developing the disaster recovery and business continuity plans by the Africa Center IT Heado Monitor Server check health and active directory by Field Service Engineerso Create users by Field Service Engineerso Adding new users on Network and printers by FSE’so Maintaining Printers and servicing printers by FSE’s